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Handler · Version 2

BMC ITSM7 Work Order Create Detail

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Configurations
Name Description Sample
server Remedy Server Name or IP Address
username Remedy Login Name
password Remedy Password
port Remedy TCP Port 0
prognum Remedy RPC Prognum 0
authentication Remedy Authentication String
enable_debug_logging Enable debug logging if the value is set to 'Yes'. No
Parameters
Name Description Sample
KSR Request ID: The KSR base record relating to this work order.
KSR Instance ID: The KSR base record instance ID relating to this work order.
Status: The value placed in the Status field on the Work Order form.
Status Reason: The value placed in the Status Reason field on the Work Order form.
Company: The value placed in the Company field on the Work Order form.
Location Company: The value placed in the Location Company field on the Work Order form.
Requester Region: The value placed in the Region field on the Work Order form.
Requester Site Group: The value placed in the Site Group field on the Work Order form.
Requester Site: The value placed in the Site field on the Work Order form.
Requester First Name: The value placed in the Requester First Name field on the Work Order form.
Requester Last Name: The value placed in the Requester Last Name field on the Work Order form.
Customer Company: The value placed in the Customer Company field on the Work Order form.
Customer First Name: The value placed in the Customer First Name field on the Work Order form.
Customer Last Name: The value placed in the Customer Last Name field on the Work Order form.
Customer Person ID: The value placed in the Customer Person ID field on the Work Order form.
Submitter First Name: Will be used to populate the Contact field.
Submitter Last Name: Will be used to populate the Contact field.
Submitter EMail Address: Will be used to populate the Contact field.
Submitter Person Id: Will be used to populate the Contact field.
Requested By Person Id: Will be used to populate the Contact field.
Submitter Login Id: The value placed in the Submitter field on the Work Order form.
Priority: The value placed in the Priority field on the Work Order form.
Work Order Type: The value placed in the Work Order Type field on the Work Order form.
Work Order Summary: The value placed in the Summary field on the Work Order form.
Work Order Detailed Description: The value placed in the Descripiton field on the Work Order form.
Template Name: The value placed in the Template Name field on the Work Order Template form.
Operational Categorization Tier1: The value placed in the Categorization Tier 1 field on the Work Order Template form.
Operational Categorization Tier2: The value placed in the Categorization Tier 2 field on the Work Order Template form.
Operational Categorization Tier3: The value placed in the Categorization Tier 3 field on the Work Order Template form.
Product Cat Tier 1: The value placed in the Product Cat Tier 1 field on the Work Order Template form.
Product Cat Tier 2: The value placed in the Product Cat Tier 2 field on the Work Order Template form.
Product Cat Tier 3: The value placed in the Product Cat Tier 3 field on the Work Order Template form.
Product Name: The value placed in the Product Name field on the Work Order Template form.
Product Manufacturer: The value placed in the Manufacturer field on the Work Order Template form.
Assignee Support Company: The value placed in the Request Assignee Support Company field on the Work Order Template form.
Assignee Support Organization: The value placed in the Request Assignee Support Organization field on the Work Order Template form.
Assignee Support Group Name: The value placed in the Request Assignee Support Group Name field on the Work Order Template form.
Request Assignee: The value placed in the Request Assignee field on the Work Order Template form.
Manager Support Company: The value placed in the Request Manager Support Company field on the Work Order Template form.
Manager Support Organization: The value placed in the Request Manager Support Organization field on the Work Order Template form.
Manager Support Group Name: The value placed in the Request Manager Support Group Name field on the Work Order Template form.
Request Manager: The value placed in the Request Manager field on the Work Order Template form.
Results
Name Description
Work Order ID
Work Order Instance Id
Changelog

BMCITSM7WorkOrderCreate_V1 (2012-11-02)

  • Initial version. See README for details.
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