TECH BAR:

Personal service, amp’ed up professionalism.

Digitally transform any kind of personal service your organization offers. From IT to Human Resources, organizational wellness events and beyond, the Kinetic Data Tech Bar gives your team the tools to keep moving forward.

  • Schedule in-person, online and walk-in service

  • Schedule, perform & track field service

  • Increase efficiency of service fulfillment

  • Improve visibility and tracking

  • Get performance metrics to improve service delivery

Pre-scheduling equals resource savings.

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Workflows are targeted to the task at-hand.

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Built-in feedback loop for continuous improvement.

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Robust features for everyone.

FOR USERS...

Advance Appointment Scheduling
  • Minimize wait time & lost productivity with prescheduled appointments

 
Appointment Notifications
  • Receive timely reminders to reduce missed appointments

Position in Queue
  • Can provide visibility into user’s place in line on overhead screen (not included) at service center

FOR SYSTEM ADMINS...

Multiple Tech Bars
  • Set up separate locations or separate components within a location

  • Each tech bar can support specific purposes, operating hours & resources

Walk-Up Registration
  • If a user doesn’t have an appointment, they can register for “walk-up” service on arrival

  • Allows for tracking of walk-up vs. scheduled service to improve staffing resources

Metrics
  • Exit survey feedback measures user satisfaction

  • Supports continuous improvement & ability to meet service location goals

Resource Scheduling
  • Based on metrics, admins can adjust resource availability at service location

Appointment-Specific Work Orders & Workflows
  • Each appointment type can trigger a specialized work order

  • Each appointment type can initiate a specialized workflow based on input data

FOR TECH BAR AGENTS...

Upcoming Appointment Visibility
  • Anticipate & prepare for upcoming service requests

User-Friendly Request Interface
  • Only displays fields related to the specific appointment type

  • Reduces time / effort in ticket completion

  • Offers visibility into previous appointments & services / steps completed

Update from Anywhere
  • Close tickets from the field

  • Request & check status from anywhere

  • Immediate updates give more accurate tracking

Solutions in action.

See how our customers have gotten real results with Kinetic Data.

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