SELF-SERVICE PORTALS:
Create a one-stop shop for service requests.
Lift your teams out of the email and spreadsheet slog. Kinetic Data self-service portals digitally transform just about any service request – large or small – speeding up fulfillment, slashing costs
and increasing reliability.
OUR TEMPLATE HELPS YOU LAUNCH A SOLUTION QUICKLY TO:
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Initiate service requests
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Automate service fulfillment
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Include live chat capabilities
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Easily add, delete and modify service options as needed
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Establish asset values for accounting
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Integrate with existing systems like ServiceNow, BMC Remedy, G-Suite & hundreds more
(Need an integration for the Kinetic Platform we don’t currently have? We’ll build it for free!)
How well is your current system working?
Just a few of the things your teams can do.
CUSTOMER SUPPORT
Allow customers to report issues, request training, update information
IT
Report a problem, provision a laptop, request application access
HR
Request time off, update contact information, manage benefits
FACILITIES
Report a broken window, schedule a meeting room
FINANCE
Request a purchase order, check invoice status
TRAINING
Review training programs, register for training
MARKETING
Request marketing collateral, files, etc.
SALES
Request a sample, register a sales lead
Robust features for everyone.
FOR USERS...
Search & Browse
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Search for services by keyword / service name / category without “clicking around”
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Browse by category to discover services available
Alerts
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Receive alerts based on relevancy to individual role
Real-Time Visibility
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Instantly check request status for increased accountability, peace of mind
Cancel Request
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Cancel mid-process to reduce wasted time / money
Clone Service Request
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Simplify and accelerate common requests
Save for Later
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Allows user to complete complex requests over time
Discussions
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Service owners can collaborate to resolve issues / improve service
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Portal users can collaborate & ask questions
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Real-time chat between requester & fulfiller
Built-In Fulfillment System
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Get up-and-running quickly
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Eliminates dependencies on other systems
FOR SYSTEM ADMINS...
Low-Code Form & Workflow Builders
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Empowers citizen developers
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Build simple request forms & workflows quickly
Conditional Form Logic
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Displays only relevant pages / sections / questions based on responses
Multi-Page Request Forms
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Logically break sections into pages
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Enables wizard-style forms
Multiple Service Portals
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Grant portal access based on user permissions
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Create private / protected portals requiring authentication & authorization
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Create public portals allowing unauthenticated users to make requests
Pre-Configured Common Services
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Get started quickly with simple services for capturing & tracking requests
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Includes built-in best practices
Service Templates
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Clone an existing service without starting from scratch to speed implementation & improve consistency across services
Categories
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Organizes related services by function or team (e.g., hardware requests, HR requests)
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Create hierarchical categories (e.g., HR > Payroll services)
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Easily attach icons, pricing, SLA information on related services
Service Attributes
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Allows display of pricing /SLA information / etc. within the service portal
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Leverage service attributes within workflows
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Enables configuration vs. coding (variables)
Solutions in action.
See how our customers have gotten real results with Kinetic Data.
GOT 20 MINUTES?
