SELF-SERVICE PORTALS:

Create a one-stop shop for service requests.

Lift your teams out of the email and spreadsheet slog. Kinetic Data self-service portals digitally transform just about any service request – large or small – speeding up fulfillment, slashing costs
and increasing reliability.

OUR TEMPLATE HELPS YOU LAUNCH A SOLUTION QUICKLY TO:

  • Initiate service requests

  • Automate service fulfillment

  • Include live chat capabilities

  • Easily add, delete and modify service options as needed

  • Establish asset values for accounting

  • Integrate with existing systems like ServiceNow, BMC Remedy, G-Suite & hundreds more

(Need an integration for the Kinetic Platform we don’t currently have? We’ll build it for free!)

How well is your current system working?

 

scorecard-service-portal

 

Just a few of the things your teams can do.

CUSTOMER SUPPORT

Allow customers to report issues, request training, update information

IT

Report a problem, provision a laptop, request application access

HR

Request time off, update contact information, manage benefits

FACILITIES

Report a broken window, schedule a meeting room

FINANCE

Request a purchase order, check invoice status

TRAINING

Review training programs, register for training

MARKETING

Request marketing collateral, files, etc.

SALES

Request a sample, register a sales lead

Robust features for everyone.

FOR USERS...

Search & Browse

  • Search for services by keyword / service name / category without “clicking around”

  • Browse by category to discover services available

Alerts

  • Receive alerts based on relevancy to individual role

Real-Time Visibility

  • Instantly check request status for increased accountability, peace of mind

Cancel Request

  • Cancel mid-process to reduce wasted time / money

Clone Service Request

  • Simplify and accelerate common requests

Save for Later

  • Allows user to complete complex requests over time

Discussions

  • Service owners can collaborate to resolve issues / improve service

  • Portal users can collaborate & ask questions

  • Real-time chat between requester & fulfiller

Built-In Fulfillment System

  • Get up-and-running quickly

  • Eliminates dependencies on other systems

FOR SYSTEM ADMINS...

Low-Code Form & Workflow Builders

  • Empowers citizen developers

  • Build simple request forms & workflows quickly

Conditional Form Logic

  • Displays only relevant pages / sections / questions based on responses

Multi-Page Request Forms

  • Logically break sections into pages

  • Enables wizard-style forms

Multiple Service Portals

  • Grant portal access based on user permissions

  • Create private / protected portals requiring authentication & authorization

  • Create public portals allowing unauthenticated users to make requests

Pre-Configured Common Services

  • Get started quickly with simple services for capturing & tracking requests

  • Includes built-in best practices

Service Templates

  • Clone an existing service without starting from scratch to speed implementation & improve consistency across services

Categories

  • Organizes related services by function or team (e.g., hardware requests, HR requests)

  • Create hierarchical categories (e.g., HR > Payroll services)

  • Easily attach icons, pricing, SLA information on related services

Service Attributes

  • Allows display of pricing /SLA information / etc. within the service portal

  • Leverage service attributes within workflows

  • Enables configuration vs. coding (variables)

Solutions in action.

See how our customers have gotten real results with Kinetic Data.

CUSTOMER STORIES >

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