What are Smarter Employee Experiences?
Better service experiences are delivered by a smart service portal, a single pane of glass where employees can make any type of request. There’s no need to know who provides the product or service (finance, IT, facilities, etc.) or use different systems for different types of requests.
Employees get a consumer-like experience. No one has to ask for help with how to use it, because it’s intuitive, clear, and simple. The smart portal presents only the information required and asks for only the data needed to fulfill the request, based on the employee’s role and need.
The Smart Portal Experience
A single, simple front-end makes it fast and easy for employees to make requests, while back-end workflow automation speeds fulfillment.
Streamlining both the request and fulfillment processes means employees aren’t navigating multiple systems to make different types of requests or manually following up. Requests are fulfilled more quickly and employees are kept informed of progress every step of the way. That frees up time, which saves money.
Support Digital Transformation
Enterprise software suites (ERP, finance, HR, ITSM, etc.) do a great job of automating workflows that happen within those systems. A smart employee experience takes this to the next level by enabling workflow automation across systems.
Eliminate Fulfillment Errors
Routing every request through the right system to the right person means requests get fulfilled quickly and accurately. Costly, time-consuming, error-prone manual touch points and the need to re-key data into different systems go away.
Improve Employee Engagement
Giving employees a single place to make requests of any type, and get immediate answers, not only makes them more productive but also happier in their jobs. They have a better experience and are therefore more engaged.
Reduce Licensing Costs
Maybe it’s time to get off SharePoint (or worse, dare we say it…Lotus Notes?). Maybe you’re using Remedy for back-end service fulfillment but you want to simplify the front-end user experience (and avoid fees). Maybe you’re on ServiceNow but want to keep licensing costs under control. A smart employee experience can help.
Employees get a single, simple request interface. Back-end fulfillment processes are automated, reducing manual tasks and saving time. Friction is reduced throughout the end-to-end process.
How We Help
Make employee requests as easy as using Google. No matter what information you are searching for, you start with Google. No matter what type of requests employees have, they start with a Kinetic Data experience.
Embrace and Extend
We don’t replace the systems of record you already have in place. We make them work better, together. You get a higher return on the investments you’ve already made, without the expense and disruption of a rip-and-replace project.
Complement, not Compete
When you have a workflow process where data needs to be pulled from system A and put into system B so that a task can be completed in system C—connecting multiple systems and data moves—that’s what the Kinetic Platform excels at. We combine logic (a smart portal) plus workflow (automating tasks and approvals with intelligent routing) plus integrations (mapping together complex systems) to improve the employee request experience.
It wouldn’t be a “smarter experience” if employees were forced to remember yet another set of login credentials. That’s why we enable single sign-on with support for flexible authentication options (oAuth, CAC, SAML, Active Directory, etc.).
Brandable, customizable UI
You have complete control over the look and feel of your portal, from your company logo to fonts, colors, and icons. It’s your business process, your way.
A single pane of glass doesn’t mean an identical experience for every user. The Kinetic Platform includes flexible roles-based security and access management so that every employee sees the right information and has the right capabilities based on their identity.
Low-code tools inevitably box you in with their limitations. The Kinetic Platform combines low-code, drag-and-drop functionality for building workflows with pro-code capabilities to get enterprise architects that last mile, to customize and configure that last 20% for exactly what’s needed, simple or complex.