Kinetic Request Submission Get Answer Set Version 1

Parameters

Name Description
Mode If 'All' the entire set of questions will be used. If 'Some' the questions listed in the 'Included Questions' parameter will be used. In both cases, questions listed in the 'Excluded Questions' parameter will never be included in the generated output.
Included Questions A comma separated list of question menu labels that should be explicitly included in the question list. This is only needed if the 'Mode' parameter is set to 'Some'. Whitespace matters; ensure there are no spaces after a comma separating the menu labels (unless the question menu label includes a preceding space).
Excluded Questions A comma separated list of question menu labels that should be explicitly excluded from the question list. Questions included in this list will be excluded even if they are included in the 'Included Questions' parameter. Whitespace matters; ensure there are no spaces after a comma separating the menu labels (unless the question menu label includes a preceding space).
Question Aliases A specially formatted mapping of question labels in the answer hash to labels to be used in the answer set. This is necessary when an answer should be forwarded, but the question's label varies from form to form. The alias format is as follows: OldQuestionLabel=NewQuestionLabel,RequesterFirstName=FirstName.

Sample Configuration

Name Description
Mode
Included Questions
Excluded Questions
Question Aliases

Results

Name Description
Answer Set

Changelog

(2017-06-21)

  • Update dependencies.rb to only load JSON in Task 3 and below to make it

compatible with Task 4 and above


Related Handlers

Kinetic Assignment Record Retrieve
Retrieves a specific record from the KS_RQT_Assignment form.
Kinetic Helper Record Create
Creates a specific record in the KS_SRV_Helper form.
Kinetic Helper Record Find
Returns the first record id to a specific search in the KS_SRV_Helper form.
Kinetic Helper Record Retrieve
Retrieves a specific record from the KS_SRV_Helper form.
Kinetic Helper Record Update
Updates a specific record in the KS_SRV_Helper form.
Kinetic Request Answer Retrieve
Retrieves a Submission Answer
Kinetic Request Answer Update
Creates a Submission Answer
Kinetic Request Approval Create
Creates an approval submission for the submission record specified by the 'Lookup Id' parameter, typically the Instance Id of the originating base request.
Kinetic Request Checkbox To XML
This handler converts a Kinetic Request checkbox answer into an XML string.
Kinetic Request Service Item Add Attribute
This handler adds an attribute to the given service item.
Kinetic Request Service Item Detect
This handler checks to see if a given service item already exists.
Kinetic Request Service Item Rename
This handler renames a given service item.
Kinetic Request Base Submission Retrieve
Retrieves a specific Kinetic Request base record from the KS_SRV_CustomerSurvey_base form.
Kinetic Request Submission Build Review Request Url
Builds and returns the URL that corresponds to a review request view of the desired Kinetic Request submission.
Kinetic Request Submission Create Answers
This handler creates answer records related to the specified submission given one or multiple JSON answer sets.
Kinetic Request Submission Dataset Retrieve
Returns all dataset values for a given submission. For use inside of subtrees.
Kinetic Request Submission Format Answers
Builds a simple result string by formatting a specified subset of answers for the source Kinetic Request submission.
Kinetic Request Submission Update Answers
This handler creates or update answer records related to the specified submission given one or multiple JSON answer sets.
Kinetic Request Submission Update Status 7
Updates the Status field (ID 7 not validation Status).
Kinetic Request Submission Update Status
Updates the Validation Status, the status that is displayed to the end user, of the specified Kinetic Request submission record.
Kinetic Submission Complete
Sets a submission to complete and triggers the complete workflow, such as firing triggers
Kinetic Submission Retrieve Attribute
Retrieves the Kinetic Request base request with the specified values
Kinetic Submission Update Attribute
Updates the Kinetic Request base request with the specified values
Kinetic Table Data Create
Creates an entry in the CUSTOM:KS_SRV_TableData_base form
Kinetic Tabular Data Find
Retrieves request IDs (field 1) and Instance IDs (field 179) for Remedy entries for the form used for storing table data.
Kinetic Tabular Data Retrieve
Retrieves a single CUSTOM:KS_SRV_TableData_base entry/saved table row with the instance id specified.