Kinetic Request Base Submission Retrieve Version 1

Retrieves a specific Kinetic Request base record from the KSSRVCustomerSurvey_base form. This is useful for inside subtrees because it allows you, after this handler is run, to have the equivalent of the old @base references available. Note that values here are referenced by their names of the base form, not the "friendly" names defined in the dataset.

Parameters

Name Description
Submission ID Enter the Customer Survey ID or instanceId of the KS_SRV_CustomerSurvey_base form

Sample Configuration

Name Description
Submission ID KSR000000012345

Results

Name Description
#MENU PLACE HOLDER#

Changelog

kinetichelperrecordretrieveV1 (2012-10-09)

  • Initial version. See README for details.


Related Handlers

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Retrieves the login and email information for the assignee or group members of the specified group.
Kinetic Assignment Record Update
Updates the Request Due Date, Work Order Due Date, and/or Priority field(S) on a specific record from the KS_RQT_Assignment form.
Kinetic Cost Calculate Costs
Returns an XML listing record ids found in the KS_SRV_Helper form.
Kinetic Helper Record Find All
Returns an XML listing record ids found in the KS_SRV_Helper form.
Kinetic Request Answer Create
Creates a Submission Answer
Kinetic Request All Answers Retrieve
Retrieves Submission Answers
Kinetic Request Attribute Create
Populates Attributes Records (Settings Tab) for Service Items from a CSV data file
Kinetic Request Email Message Create
Creates a Kinetic message record using the specified message template. Once the Kinetic Request message poller process the record, an email message is generated and sent to the target recipient.
Kinetic Request Service Item Detect Attribute
This handler checks to see if a specific attribute is defined for the given service item.
Kinetic Request Service Item Remove Attribute
This handler removes a specific attribute that is defined for the given service item. If multiple instances of the same attribute are defined for the same service item, they are all removed.
Kinetic Request Service Item Update Status
This handler updates the status of a given service item.
Kinetic Request Submission Build Attachment URL
Builds and returns URL for a file download of an attachment that was uploaded as a question answer.
Kinetic Request Submission Build Review Request Url
Builds and returns the URL that corresponds to a review request view of the desired Kinetic Request submission.
Kinetic Request Submission Close All Open
Updates the Validation Status, the status that is displayed to the end user, of the specified submission record and sets the Request Status to "Closed" for all open requests associated with the provided originating ID.
Kinetic Request Submission Close
Updates the Validation Status, the status that is displayed to the end user, of the specified Kinetic Request submission record and sets the Request Status to "Closed".
Kinetic Request Submission Create Answers
This handler creates answer records related to the specified submission given one or multiple JSON answer sets.
Kinetic Request Submission Create
Creates a new base submission using the information specified.
Kinetic Request Submission Dataset Retrieve
Returns all dataset values for a given submission. For use inside of subtrees.
Kinetic Request Submission Format Answers HTML
Builds a simple result string by formatting a specified subset of answers for the source Kinetic Request submission.
Kinetic Request Submission Format Answers
Builds a simple result string by formatting a specified subset of answers for the source Kinetic Request submission.
Kinetic Request Submission Get Answer Set
This handler builds a JSON answer set for the current submission. The JSON structure maps question labels to their corresponding answers.
Kinetic Request Submission Update Answers
This handler creates or update answer records related to the specified submission given one or multiple JSON answer sets.
Kinetic Request Submission Update Status 7
Updates the Status field (ID 7 not validation Status).
Kinetic Request Submission Update Status
Updates the Validation Status, the status that is displayed to the end user, of the specified Kinetic Request submission record.
Kinetic Submission Complete
Sets a submission to complete and triggers the complete workflow, such as firing triggers
Kinetic Submission Retrieve Attribute
Retrieves the Kinetic Request base request with the specified values
Kinetic Submission Update Attribute
Updates the Kinetic Request base request with the specified values
Kinetic Table Data Create
Creates an entry in the CUSTOM:KS_SRV_TableData_base form
Kinetic Tabular Data Find
Retrieves request IDs (field 1) and Instance IDs (field 179) for Remedy entries for the form used for storing table data.
Kinetic Tabular Data Retrieve
Retrieves a single CUSTOM:KS_SRV_TableData_base entry/saved table row with the instance id specified.