Create Incident Version 1
Parameters
Name | Description |
---|---|
Requester Email | The email address of the requester. |
Short Description | A short description of the incident. |
Description | A full description indicating the reason for opening a new incident. |
Symptom Type | The type of symptom the iWise Help Desk incident will be created with. |
Sub Type | The subtype of symptom the iWise Help Desk incident will be created with. |
Sample Configration
Name | Description |
---|---|
Requester Email | <%=@answers['Requester Email Address']%> |
Short Description | Password reset |
Description | For these systems: <%=@answers['Systems']%> |
Symptom Type | Password |
Sub Type | Reset |
Results
Name | Description |
---|---|
Incident Id | |
result |
Looking for a workflow engine?
Learn more about the Kinetic Data Enterprise Workflow Platform
Check it out