Create Incident Version 1

Parameters

Name Description
Requester Email The email address of the requester.
Short Description A short description of the incident.
Description A full description indicating the reason for opening a new incident.
Symptom Type The type of symptom the iWise Help Desk incident will be created with.
Sub Type The subtype of symptom the iWise Help Desk incident will be created with.

Sample Configration

Name Description
Requester Email <%=@answers['Requester Email Address']%>
Short Description Password reset
Description For these systems: <%=@answers['Systems']%>
Symptom Type Password
Sub Type Reset

Results

Name Description
Incident Id
result

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