Create Incident Version 1
Parameters
| Name | Description |
|---|---|
| Requester Email | The email address of the requester. |
| Short Description | A short description of the incident. |
| Description | A full description indicating the reason for opening a new incident. |
| Symptom Type | The type of symptom the iWise Help Desk incident will be created with. |
| Sub Type | The subtype of symptom the iWise Help Desk incident will be created with. |
Sample Configration
| Name | Description |
|---|---|
| Requester Email | <%=@answers['Requester Email Address']%> |
| Short Description | Password reset |
| Description | For these systems: <%=@answers['Systems']%> |
| Symptom Type | Password |
| Sub Type | Reset |
Results
| Name | Description |
|---|---|
| Incident Id | |
| result |
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