BMC People Work Info Create Version 1

Creates Work Info entries related to a People record with the associated Login.

Parameters

Name Description
Error Handling Determine what to return if an error is encountered.
Login ID Remedy Login ID of the user to update.
Work Info Summary Summary to be put into the work info
Work Info Type Must be a valid work info type
Work Info Notes Notes to be put into the work info
Work Info Submitter Submitter value for work info record
Work Info Submit Date For Example: yyyy-mm-ddThh:mm:ssZ
Communication Source Must be valid communication source
View Access Internal or Public
Locked Yes or No

Sample Configuration

Name Description
Work Info Summary <%= @inputs['Summary'] %>
Work Info Notes <%= @inputs['Notes'] %>
Work Info Submit Date <%= @inputs['Date'] %>
Locked Yes
View Access Public
Work Info Type General Information
Error Handling
Login ID
Work Info Submitter
Communication Source

Results

Name Description
Handler Error Message Error, if one is found
Result Json result of the update
Request ID The Request Id of the generated Work Order Work Info entry.

Changelog

BMCITSM9PeopleWorkInfo_Create V1 (2018-06-29)

  • Initial version. See README for details.


Related Handlers

BMC ITSM7 Alternate Approver Lookup
Retrieves the Login IDs for the current alternates for a Login ID
BMC ITSM7 Approver Alternate Add
Adds an alternate approver.
BMC ITSM7 Approver Retrieve by Role
Retrieves a list of approvers for the role provided.
BMC ITSM7 Change Retrieve
Retrieves a single ITSM Change entry.
BMC ITSM7 Update Change Status
Updates the Change Status
BMC ITSM7 Change Work CE
Creates a BMC ITSM7 Infrastructure Change Work Info record based upon the parameters provided.
BMC ITSM7 Group Membership Lookup
Retrieves Email Address(es) for the individual or support group, separated by commas.
Bmc Itsm7 Incident Asset Relate
Creates an HPD:Associations record to relate a CI to a Incident.
BMC ITSM7 Incident Create Detail
Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC ITSM7 Incident Retrieve
Retrieves a single ITSM Incident entry.
BMC ITSM7 Incident Templated Create Detail
Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Incident Template and parameters provided.
BMC ITSM7 Incident to Incident Relationship Create
Creates a relationship between two ITSM7 incidents using the HPD:Associations form
BMC ITSM7 Incident Work Info Create on a Remote AR Server
Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided.
BMC ITSM7 Notification Events Find
Returns an XML listing (enabled) record ids found in the NTE:CFG-Notification Events form.
BMC ITSM7 Person Retrieve
Retrieves a single ITSM v7.x CTM People entry related to the Remedy Login specified.
BMC ITSM7 Support Group Membership Add
Adds the individual to support group.
BMC ITSM7 Work Order Create Detail
Creates a BMC ITSM7 SRM Work Order record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC ITSM7 Work Order Work Info Create
Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.
BMC ITSM7 Work Order Work Info Create
Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.
BMC ITSM8 Associations to Asset Create
Attaches a items to an asset on the AST:CMDB Associations. (Second handlers are needed to attach the asset to the related item.)
BMC ITSM8 Assoc to Incident Create
Attaches an item to a Incident. (A second handler is needed to attach the incident to related item.)
BMC ITSM9 Incident Create
Creates an Incident record.
BMC ITSM9 Person Create
Create an entry in the People Form
BMC ITSM9 Person Update
Updates an entry in the People form based on the Remedy Login ID. Use the key word nil to clear a value.
BMC ITSM9 Support Group Membership Add
Adds the individual to support group.
BMC ITSM9 Support Group Membership Remove
Removes the individual from the support group.
BMC SRM Templated Work Order Create
Creates a BMC ITSM7 Work Order record based on a given a Work Order Template.