BMC ITSM9 Person Retrieve Version 1

Parameters

Name Description
Error Handling Determine what to return if an error is encountered.
Remedy Login ID: The Remedy Login ID associated to the CTM People record to retrieve

Sample Configuration

Name Description
Error Handling
Remedy Login ID:

Results

Name Description
Remedy Login ID The 'Remedy Login ID' of the retrieved CTM:People record.
Email The 'Email' of the retrieved CTM:People record.
First Name The 'First Name' of the retrieved CTM:People record.
Middle Initial The 'Middle Initial' of the retrieved CTM:People record.
Last Name The 'Last Name' of the retrieved CTM:People record.
Job Title The 'Job Title' of the retrieved CTM:People record.
Nick Name The 'Nick Name' of the retrieved CTM:People record.
Corporate ID The 'Corporate ID' of the retrieved CTM:People record.
Profile Status The 'Profile Status' of the retrieved CTM:People record.
Contact Type The 'Contact Type' of the retrieved CTM:People record.
Client Sensitivity The 'Client Sensitivity' of the retrieved CTM:People record.
VIP The 'VIP' of the retrieved CTM:People record.
Support Staff The 'Support Staff' of the retrieved CTM:People record.
Assignment Availability The 'Assignment Availability' of the retrieved CTM:People record.
Company The 'Company' of the retrieved CTM:People record.
Organization The 'Organization' of the retrieved CTM:People record.
Department The 'Department' of the retrieved CTM:People record.
Region The 'Region' of the retrieved CTM:People record.
Site Group The 'Site Group' of the retrieved CTM:People record.
Site The 'Site' of the retrieved CTM:People record.
Desk Location The 'Desk Location' of the retrieved CTM:People record.
Mail Station The 'Mail Station' of the retrieved CTM:People record.
Phone Number Business The 'Phone Number Business' of the retrieved CTM:People record.
Phone Number Mobile The 'Phone Number Mobile' of the retrieved CTM:People record.
Phone Number Fax The 'Phone Number Fax' of the retrieved CTM:People record.
Phone Number Pager The 'Phone Number Pager' of the retrieved CTM:People record.
ACD Phone Num The 'ACD Phone Num' of the retrieved CTM:People record.
Corporate E-Mail The 'Corporate E-Mail' of the retrieved CTM:People record.
Accounting Number The 'Accounting Number' of the retrieved CTM:People record.
ManagersName The 'ManagersName' of the retrieved CTM:People record.
ManagerLoginID The 'ManagerLoginID' of the retrieved CTM:People record.
Cost Center Code The 'Cost Center Code' of the retrieved CTM:People record.

Changelog

BMC ITSM9 Incident Create (2016-10-10)

  • Initial version. See README for details.


Related Handlers

BMC ITSM7 Alternate Approver Lookup
Retrieves the Login IDs for the current alternates for a Login ID
BMC ITSM7 Approver Alternate Add
Adds an alternate approver.
BMC ITSM7 Approver Retrieve by Role
Retrieves a list of approvers for the role provided.
BMC ITSM7 Change Retrieve
Retrieves a single ITSM Change entry.
BMC ITSM7 Update Change Status
Updates the Change Status
BMC ITSM7 Change Work CE
Creates a BMC ITSM7 Infrastructure Change Work Info record based upon the parameters provided.
BMC ITSM7 Group Membership Lookup
Retrieves Email Address(es) for the individual or support group, separated by commas.
Bmc Itsm7 Incident Asset Relate
Creates an HPD:Associations record to relate a CI to a Incident.
BMC ITSM7 Incident Create Detail
Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC ITSM7 Incident Retrieve
Retrieves a single ITSM Incident entry.
BMC ITSM7 Incident Templated Create Detail
Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Incident Template and parameters provided.
BMC ITSM7 Incident to Incident Relationship Create
Creates a relationship between two ITSM7 incidents using the HPD:Associations form
BMC ITSM7 Incident Work Info Create on a Remote AR Server
Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided.
BMC ITSM7 Notification Events Find
Returns an XML listing (enabled) record ids found in the NTE:CFG-Notification Events form.
BMC ITSM7 Person Retrieve
Retrieves a single ITSM v7.x CTM People entry related to the Remedy Login specified.
BMC ITSM7 Support Group Membership Add
Adds the individual to support group.
BMC ITSM7 Work Order Create Detail
Creates a BMC ITSM7 SRM Work Order record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC ITSM7 Work Order Work Info Create
Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.
BMC ITSM7 Work Order Work Info Create
Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.
BMC ITSM8 Associations to Asset Create
Attaches a items to an asset on the AST:CMDB Associations. (Second handlers are needed to attach the asset to the related item.)
BMC ITSM8 Assoc to Incident Create
Attaches an item to a Incident. (A second handler is needed to attach the incident to related item.)
BMC ITSM9 Incident Create
Creates an Incident record.
BMC ITSM9 Person Create
Create an entry in the People Form
BMC ITSM9 Person Update
Updates an entry in the People form based on the Remedy Login ID. Use the key word nil to clear a value.
BMC ITSM9 Support Group Membership Add
Adds the individual to support group.
BMC ITSM9 Support Group Member Functional Role Add
Adds the individual to support group.
BMC ITSM9 Support Group Membership Remove
Removes the individual from the support group.
BMC ITSM9 Work Order Create Detail
Creates a BMC ITSM9 SRM Work Order record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC People Work Info Create
Create an entry in the People Worklog Form
BMC SRM Templated Work Order Create
Creates a BMC ITSM7 Work Order record based on a given a Work Order Template.