BMC ITSM8 Assoc to Change Request Create Version 1

This handler creates a record in the CHG:Associations form based on the information input by the end user, and returns the Request ID of the record created. The handler is just half of the equation. It should be used in conjunction with bmcitsm8assoctoasset_create handler.

Parameters

Name Description
Dataset ID The Dataset ID, usually BMC.ASSET
Lookup Keyword The lookup keyword the item (for CMDB relationships, the ClassID ex: BMC_COMPUTERSYSTEM)
Form Name 01 Form Name 01 (for CMDB relationships, the Asset form name, ex: AST:ComputerSystem
Form Name 02 Form Name 02 (the change form name, ex: CHG:Infrastructure Change)
Related Item ReconID Reconciliation ID of the item being related
Change Request Number CRQ Number
Related Item Name Related item name (i.e., server name)
Association Type Association type (ex: 'Related to')
Request Type Request Type (ex: 'Configuration Item')

Sample Configuration

Name Description
Dataset ID BMC.ASSET
Lookup Keyword BMC_COMPUTERSYSTEM
Form Name 01 AST:ComputerSystem
Form Name 02 CHG:Infrastructure Change
Related Item ReconID RE005054661F4Us1NYA8XgpDab
Change Request Number CRQ000000012352
Related Item Name WinBlade123
Association Type Related to
Request Type Configuration Item

Results

Name Description
CHG:Associations Entry ID The Request ID of the CHG:Associations record that was created.

Changelog

BMC ITSM8 Assoc to Change Request Create (2015)

  • Initial version. See README for details.


Related Handlers

BMC ITSM7 Approval Approve
Approves a specific AP:Detail-Signature record.
BMC ITSM7 Approver Alternate Cancel
Cancels an alternate approver.
BMC ITSM7 Change Create
Creates a BMC ITSM7 Infrastructure Change record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC ITSM7 Update Change Status
Updates the Change Status
BMC ITSM7 Change Work CE
Creates a BMC ITSM7 Infrastructure Change Work Info record based upon the parameters provided.
BMC ITSM7 Group Membership Lookup
Retrieves Email Address(es) for the individual or support group, separated by commas.
BMC ITSM7 Incident Close
Sets an Incidnet Status To closed.
BMC ITSM7 Incident Create
Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC ITSM7 Incident Retrieve
Retrieves a single ITSM Incident entry.
BMC ITSM7 Incident Templated Create
Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Incident Template and parameters provided.
BMC ITSM7 Incident to Incident Relationship Create
Creates a relationship between two ITSM7 incidents using the HPD:Associations form
BMC ITSM7 Incident Work Info Create on a Remote AR Server
Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided.
BMC ITSM7 Notification Events Find
Returns an XML listing (enabled) record ids found in the NTE:CFG-Notification Events form.
BMC ITSM7 Person Retrieve
Retrieves a single ITSM v7.x CTM People entry related to the Remedy Login specified.
BMC ITSM7 Person Update
Updates an ITSM v7.x CTM People entry given the Remedy Login Id. It only updates the record with the given values if those values are provided (will not null out values). It also creates a WorkLog entry to audit the modification.
BMC ITSM7 Task Templated Create
Creates a TMS:Task entry that belongs to either a Change or Incident record.
BMC ITSM7 Work Order Status Update
Updates the status and status reason if needed for a specific BMC ITSM7 Work Order (WOI:WorkOrder) request.
BMC ITSM7 Work Order Work Info Create
Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.
BMC ITSM7 Work Order Work Info Create
Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.
BMC ITSM8 Associations to Asset Create
Attaches a items to an asset on the AST:CMDB Associations. (Second handlers are needed to attach the asset to the related item.)
BMC ITSM8 Assoc to Incident Create
Attaches an item to a Incident. (A second handler is needed to attach the incident to related item.)
BMC ITSM9 Change Templated Create
Creates a BMC ITSM9 Infrastructure Change record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Change Template and data parameters provided.
BMC ITSM9 Incident Create
Creates an Incident record.
BMC ITSM9 Incident Templated_Create
Creates an Incident record.
BMC ITSM9 Person Create
Create an entry in the People Form
BMC ITSM9 Person Retrieve
Retrieves a single ITSM v9.x CTM People entry related to the Remedy Login specified.
BMC ITSM9 Person Update
Updates an entry in the People form based on the Remedy Login ID. Use the key word nil to clear a value.
BMC ITSM9 Support Group Membership Add
Adds the individual to support group.
BMC ITSM9 Support Group Member Functional Role Add
Adds the individual to support group.
BMC ITSM9 Support Group Membership Remove
Removes the individual from the support group.
BMC ITSM9 Work Order Create Detail
Creates a BMC ITSM9 SRM Work Order record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC People Work Info Create
Create an entry in the People Worklog Form
BMC SRM Templated Work Order Create
Creates a BMC ITSM7 Work Order record based on a given a Work Order Template.