A proper relationship between two Incidents within ITSM is to have two relationships, Ticket 1 to Ticket 2, and Ticket 2 to Ticket 1. Use two task nodes for this, as the input parameter values are switched between the two HPD:Associations records.
The following data is used to create the 'HPD:Associations' record:
References the summary field values for the identified tickets from the HPD:Help Desk form.
Maps the following field values of the HPD_Associations form to the field values provided:
Maps the following field values to the values of the specified parameters:
|Incident Number 1:||The incident number for one side of the relationship.|
|Incident Number 2:||The incident number for the other sise of the relationship.|
|Association type:||The type of relationship being created.|
|Submitters Login ID:||The Remedy login ID of the user to identify as the submitter of the relationship.|
|Incident Number 1:|
|Incident Number 2:|
|Submitters Login ID:|