Remedy Generic Update Version 4

Parameters

Name Description
{name=Error Handling, value=Determine what to return if an error is encountered.}
{name=Remedy Form:, value=Remedy Form Name (not display name), eg. People is CTM:People}
{name=Request ID:, value=Request ID (Field 1) of record to update}
{name=Field Values, value=JSON mapping of field values}

Sample Configration

Name Description
{name=Error Handling, value=Error Message}
{name=Field Values, value=<%={"Email Address" => @answers['New Email'], "Nickname" => @answers['Nickname']}.to_json%>}
{name=Remedy Form:, value=}
{name=Request ID:, value=}

Results

Name Description
{name=Handler Error Message, value=Error message if an error was encountered and Error Handling is set to "Error Message". }
{name=request_id, value=The request id (field 1) of the updated record. }

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