Remedy Generic Update Version 2

This handler updates the form in the Remedy Form parameter entry with the request id (field 1) provided in the Request ID parameter. The database name of the field provided in the Field Name parameter is updated to the value provided in the New Value parameter.

Parameters

Name Description
Remedy Form: Remedy Form Name (not display name), eg. People is CTM:People
Request ID: Request ID (Field 1) of record to update
Field Name: Field Name (Database Name) to update
New Value: Value to place in specified field

Sample Configuration

Name Description
Remedy Form:
Request ID:
Field Name:
New Value:

Results

Name Description
request_id The request id (field 1) of the updated record.

Changelog

V2 (2013-07-16)

  • Fixed a bug to allow this to be used for

multiple forms in one task engine instance.

Remedy Generic Update (2012-05-29)

  • Initial version. See README for details.


Related Handlers

ARS9 Generic Create
Create an entry in the form specified
BMC Execute Process
Submits an Execute Process command to the server
BMC Remedy Email Message Create
Creates an email message on the AR System Email Messages form
Remedy Generic Create
Creates a single Remedy entry given the JSON mapping of field values and form name.
Remedy Generic Delete
Deletes a single Remedy entry related to the form entered with the Request ID specified.
Remedy Generic Retrieve
Retrieves a single Remedy entry related to the form entered with the Request ID specified.
Remedy Group list Users
Lists users for given Group. Throws exception if Group does not exist.
Remedy User add Group
Adds a group to an existing user. Throws exception if User does not exist, also if group does not exist.
Remedy User Create
Creates a User in the User form - Login Name must be unique.
Remedy User list Groups
Lists groups for given User. Throws exception if User does not exist.
Remedy User Remove Group
Rmoves a group from an existing user. Throws exception if User does not exist, also if group does not exist.