Remedy Generic Update Version 4


Name Description
Error Handling Determine what to return if an error is encountered.
Remedy Form: Remedy Form Name (not display name), eg. People is CTM:People
Request ID: Request ID (Field 1) of record to update
Field Values JSON mapping of field values

Sample Configration

Name Description
Error Handling Error Message
Field Values <%={"Email Address" => @answers['New Email'], "Nickname" => @answers['Nickname']}.to_json%>
Remedy Form:
Request ID:


Name Description
Handler Error Message Error message if an error was encountered and Error Handling is set to "Error Message".
request_id The request id (field 1) of the updated record.

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