Remedy Generic Retrieve Version 2

This handler returns all the fields for the request id provided in the form specified. This is returned in XML format (like below).

000000000000001 Action Request Installer Account Mon Apr 25 16:42:22 -0400 2011 Demo Wed Dec 07 11:46:47 -0500 2011 Current


Name Description
Remedy Form: Remedy Form Name (not display name), eg. People is CTM:People
Request ID: Request ID (Field 1) of record to retrieve

Sample Configuration

Name Description
Remedy Form:
Request ID:


Name Description
field_list The request ids (field 1) of the updated record.


Remedy Generic Retrieve V2 (2013-07-16)

  • Fixing bug to allow this to be used for multiple different

forms on the same task instance

Remedy Generic Retrieve (2012-05-29)

  • Initial version. See README for details.

Related Handlers

ARS9 Generic Query Retrieve
Retrieves a single ARS v9.x entry related to the Remedy Form specified.
BMC Remedy Email HTML Message Create
Creates an email message on the AR System Email Messages form
BMC Remedy User Update
Updates an entry in the User form based on the Remedy Login ID
Remedy Generic Dataload
Populates Records from a CSV data file
Remedy Generic Find
Retrieves request IDs (field 1) and Instance IDs (field 179) for Remedy entries for the form entered using the query specified.
Remedy Generic Update
Updates a single Remedy entry related to the form entered with the Request ID specified. Updates field specified to value specified.
Remedy Group list Users
Lists users for given Group. Throws exception if Group does not exist.
Remedy User add Group
Adds a group to an existing user. Throws exception if User does not exist, also if group does not exist.
Remedy User Create
Creates a User in the User form - Login Name must be unique.
Remedy User list Groups
Lists groups for given User. Throws exception if User does not exist.
Remedy User Remove Group
Rmoves a group from an existing user. Throws exception if User does not exist, also if group does not exist.