BMC ITSM9 Work Order Create Detail Version 1

Parameters

Name Description
Error Handling Determine what to return if an error is encountered.
KSR Request ID: The KSR base record relating to this work order.
KSR Instance ID: The KSR base record instance ID relating to this work order.
Status: The value placed in the Status field on the Work Order form.
Status Reason: The value placed in the Status Reason field on the Work Order form.
Company: The value placed in the Company field on the Work Order form.
Location Company: The value placed in the Location Company field on the Work Order form.
Requester Region: The value placed in the Region field on the Work Order form.
Requester Site Group: The value placed in the Site Group field on the Work Order form.
Requester Site: The value placed in the Site field on the Work Order form.
Requester First Name: The value placed in the Requester First Name field on the Work Order form.
Requester Last Name: The value placed in the Requester Last Name field on the Work Order form.
Customer Company: The value placed in the Customer Company field on the Work Order form.
Customer First Name: The value placed in the Customer First Name field on the Work Order form.
Customer Last Name: The value placed in the Customer Last Name field on the Work Order form.
Customer Person ID: The value placed in the Customer Person ID field on the Work Order form.
Submitter First Name: Will be used to populate the Contact field.
Submitter Last Name: Will be used to populate the Contact field.
Submitter EMail Address: Will be used to populate the Contact field.
Submitter Person Id: Will be used to populate the Contact field.
Requested By Person Id: Will be used to populate the Contact field.
Submitter Login Id: The value placed in the Submitter field on the Work Order form.
Priority: The value placed in the Priority field on the Work Order form.
Work Order Type: The value placed in the Work Order Type field on the Work Order form.
Work Order Summary: The value placed in the Summary field on the Work Order form.
Work Order Detailed Description: The value placed in the Descripiton field on the Work Order form.
Template Name: The value placed in the Template Name field on the Work Order Template form.
Operational Categorization Tier1: The value placed in the Categorization Tier 1 field on the Work Order Template form.
Operational Categorization Tier2: The value placed in the Categorization Tier 2 field on the Work Order Template form.
Operational Categorization Tier3: The value placed in the Categorization Tier 3 field on the Work Order Template form.
Product Cat Tier 1: The value placed in the Product Cat Tier 1 field on the Work Order Template form.
Product Cat Tier 2: The value placed in the Product Cat Tier 2 field on the Work Order Template form.
Product Cat Tier 3: The value placed in the Product Cat Tier 3 field on the Work Order Template form.
Product Name: The value placed in the Product Name field on the Work Order Template form.
Product Manufacturer: The value placed in the Manufacturer field on the Work Order Template form.
Assignee Support Company: The value placed in the Request Assignee Support Company field on the Work Order Template form.
Assignee Support Organization: The value placed in the Request Assignee Support Organization field on the Work Order Template form.
Assignee Support Group Name: The value placed in the Request Assignee Support Group Name field on the Work Order Template form.
Request Assignee: The value placed in the Request Assignee field on the Work Order Template form.
Manager Support Company: The value placed in the Request Manager Support Company field on the Work Order Template form.
Manager Support Organization: The value placed in the Request Manager Support Organization field on the Work Order Template form.
Manager Support Group Name: The value placed in the Request Manager Support Group Name field on the Work Order Template form.
Request Manager: The value placed in the Request Manager field on the Work Order Template form.

Sample Configration

Name Description
KSR Request ID:
KSR Instance ID:
Status:
Status Reason:
Company:
Location Company:
Requester Region:
Requester Site Group:
Requester Site:
Requester First Name:
Requester Last Name:
Customer Company:
Customer First Name:
Customer Last Name:
Customer Person ID:
Submitter First Name:
Submitter Last Name:
Submitter EMail Address:
Submitter Person Id:
Requested By Person Id:
Submitter Login Id:
Priority:
Work Order Type:
Work Order Summary:
Work Order Detailed Description:
Template Name:
Operational Categorization Tier1:
Operational Categorization Tier2:
Operational Categorization Tier3:
Product Cat Tier 1:
Product Cat Tier 2:
Product Cat Tier 3:
Product Name:
Product Manufacturer:
Assignee Support Company:
Assignee Support Organization:
Assignee Support Group Name:
Request Assignee:
Manager Support Company:
Manager Support Organization:
Manager Support Group Name:
Request Manager:
Error Handling

Results

Name Description
Work Order ID The ID of the work order created (WOI##########)
Work Order Instance Id The Instance ID of the work order created.

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