BMC ITSM9 Incident Templated_Create Version 1

Parameters

Name Description
{name=Error Handling, value=Determine what to return if an error is encountered.}
{name=Incident Template Name:, value=The name of the incident template to submit with.}
{name=Requester First Name:, value=The value placed in the First Name field on the Incident form.}
{name=Requester Last Name:, value=The value placed in the Last Name field on the Incident form.}
{name=Requester Login ID:, value=Requester Login ID (optional)}
{name=Submitter Login Id:, value=The value placed in the Submitter field on the Incident form.}
{name=Survey ID (KSR #):, value=The value placed in the SRID field on the Incident form.}
{name=Survey Instance ID:, value=The value placed in the SRInstanceID field on the Incident form.}

Sample Configration

Name Description
{name=Error Handling, value=Error Message}
{name=Incident Template Name:, value=}
{name=Requester First Name:, value=}
{name=Requester Last Name:, value=}
{name=Requester Login ID:, value=}
{name=Submitter Login Id:, value=}
{name=Survey ID (KSR #):, value=}
{name=Survey Instance ID:, value=}

Results

Name Description
{name=Incident Number, value=The 'Incident Number' of the generated Incident in the HPD:Help Desk form. }
{name=Incident Instance Id, value=The 'InstanceId' of the generated Incident in the HPD:Help Desk form. }
{name=Deferral Token, value=Task Deferral Token for this Incident }
{name=Handler Error Message, value=contains error message if there was one, nil if not }

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