BMC ITSM9 Incident Templated_Create Version 1

Parameters

Name Description
Error Handling Determine what to return if an error is encountered.
Incident Template Name: The name of the incident template to submit with.
Requester First Name: The value placed in the First Name field on the Incident form.
Requester Last Name: The value placed in the Last Name field on the Incident form.
Requester Login ID: Requester Login ID (optional)
Submitter Login Id: The value placed in the Submitter field on the Incident form.
Survey ID (KSR #): The value placed in the SRID field on the Incident form.
Survey Instance ID: The value placed in the SRInstanceID field on the Incident form.

Sample Configration

Name Description
Error Handling Error Message
Incident Template Name:
Requester First Name:
Requester Last Name:
Requester Login ID:
Submitter Login Id:
Survey ID (KSR #):
Survey Instance ID:

Results

Name Description
Incident Number The 'Incident Number' of the generated Incident in the HPD:Help Desk form.
Incident Instance Id The 'InstanceId' of the generated Incident in the HPD:Help Desk form.
Deferral Token Task Deferral Token for this Incident
Handler Error Message contains error message if there was one, nil if not

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