BMC ITSM9 Incident Templated_Create Version 1
Parameters
| Name | Description |
|---|---|
| Error Handling | Determine what to return if an error is encountered. |
| Incident Template Name: | The name of the incident template to submit with. |
| Requester First Name: | The value placed in the First Name field on the Incident form. |
| Requester Last Name: | The value placed in the Last Name field on the Incident form. |
| Requester Login ID: | Requester Login ID (optional) |
| Submitter Login Id: | The value placed in the Submitter field on the Incident form. |
| Survey ID (KSR #): | The value placed in the SRID field on the Incident form. |
| Survey Instance ID: | The value placed in the SRInstanceID field on the Incident form. |
Sample Configration
| Name | Description |
|---|---|
| Error Handling | Error Message |
| Incident Template Name: | |
| Requester First Name: | |
| Requester Last Name: | |
| Requester Login ID: | |
| Submitter Login Id: | |
| Survey ID (KSR #): | |
| Survey Instance ID: |
Results
| Name | Description |
|---|---|
| Incident Number | The 'Incident Number' of the generated Incident in the HPD:Help Desk form. |
| Incident Instance Id | The 'InstanceId' of the generated Incident in the HPD:Help Desk form. |
| Deferral Token | Task Deferral Token for this Incident |
| Handler Error Message | contains error message if there was one, nil if not |
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