<img alt="" src="https://secure.dawn3host.com/211746.png" style="display:none;">

BMC ITSM9 Incident Create Version 1

Parameters

Name Description
Error Handling Determine what to return if an error is encountered.
Requester First Name: The value placed in the First Name field on the Incident form.
Requester Last Name: The value placed in the Last Name field on the Incident form.
Requester Login ID: Requester Login ID (optional)
Submitter Login Id: The value placed in the Submitter field on the Incident form.
Incident Summary: The value placed in the Summary field on the Incident form.
Impact: The value placed in the Impact field on the Incident form.
Urgency: The value placed in the Urgency field on the Incident form.
Assigned Support Company: The value placed in the Assigned Support Company field on the Incident form.
Assigned Support Organization: The value placed in the Assigned Support Organization field on the Incident form.
Assigned Support Group: The value placed in the Assigned Support Group field on the Incident form.
Survey ID (KSR #): The value placed in the SRID field on the Incident form.
Survey Instance ID: The value placed in the SRInstanceID field on the Incident form.

Sample Configration

Name Description
Error Handling Error Message
Requester First Name:
Requester Last Name:
Requester Login ID:
Submitter Login Id:
Incident Summary:
Impact:
Urgency:
Assigned Support Company:
Assigned Support Organization:
Assigned Support Group:
Survey ID (KSR #):
Survey Instance ID:

Results

Name Description
Incident Number The 'Incident Number' of the generated Incident in the HPD:Help Desk form.
Incident Instance Id The 'InstanceId' of the generated Incident in the HPD:Help Desk form.
Deferral Token Task Deferral Token for this Incident
Handler Error Message contains error message if there was one, nil if not

Looking for a workflow engine?

Learn more about the Kinetic Data Enterprise Workflow Platform

Check it out