BMC ITSM9 Change Templated Create Version 1

Parameters

Name Description
Error Handling Determine what to return if an error is encountered.
Change Template Name: The name of the change template to be used. Change templates are retrieved from CHG:Template.
Requester First Name: Used to find the Requester for the Requester tab under the Requested By header.
Requester Last Name: Used to find the Requester for the Requester tab under the Requested By header.
Requester Login ID: Used to find the Requester for the Requester tab under the Requested By header.
Requester Support Company: Sets the Support Company on the Requester tab under the Requested By header.
Submitter Login Id: Sets the Submitter on the Dates tab under the Change Dates header.
Change Manager Support Company: Sets the Support Company on the Assignment tab under the Infrastructure Change Manage header.
Change Manager Support Organization Sets the Support Organization on the Assignment tab under the Infrastructure Change Manage header.
Change Manager Support Group Name Sets the Support Group Name on the Assignment tab under the Infrastructure Change Manage header.
Survey ID (KSR #): The value placed in the SRID field on the Change form.
Survey Instance ID: The value placed in the SRInstanceID field on the Change form.

Sample Configration

Name Description
Change Manager Support Organization <%= @inputs['Support Organization'] %>
Change Manager Support Group Name <%= @inputs['Support Group Name'] %>
Error Handling
Change Template Name:
Requester First Name:
Requester Last Name:
Requester Login ID:
Requester Support Company:
Submitter Login Id:
Change Manager Support Company:
Survey ID (KSR #):
Survey Instance ID:

Results

Name Description
Change Number The 'Infrastructure Change Id' of the generated Change in the 'CHG:Infrastructure Change' form.
Change Instance Id The 'InstanceId' of the generated Change in the 'CHG:Infrastructure Change' form.
Deferral Token
Handler Error Message

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