BMC ITSM8 Assoc to Incident Create Version 1
Parameters
| Name | Description |
|---|---|
| Dataset ID | The Dataset ID, usually BMC.ASSET |
| Lookup Keyword | The lookup keyword the item (for CMDB relationships, the ClassID ex: BMC_COMPUTERSYSTEM) |
| Form Name 01 | Form Name 01 (for CMDB relationships, the Asset form name, ex: AST:ComputerSystem |
| Form Name 02 | Form Name 02 (the change form name, ex: HPD:Help Desk) |
| Related Item ReconID | Reconciliation ID of the item being related |
| Incident Number | INC Number |
| Related Item Name | Related item name (i.e., server name) |
| Association Type | Association type (ex: 'Related to') |
| Request Type | Request Type (ex: 'Configuration Item') |
Sample Configration
| Name | Description |
|---|---|
| Dataset ID | BMC.ASSET |
| Lookup Keyword | BMC_COMPUTERSYSTEM |
| Form Name 01 | AST:ComputerSystem |
| Form Name 02 | HPD:Help Desk |
| Related Item ReconID | RE005054661F4Us1NYA8XgpDab |
| Incident Number | INC000000012352 |
| Related Item Name | WinBlade123 |
| Association Type | Related to |
| Request Type | Configuration Item |
Results
| Name | Description |
|---|---|
| HPD:Associations Entry ID | The Request ID of the HPD:Associations record that was created. |
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