BMC ITSM8 Assoc to Incident Create Version 1

Parameters

Name Description
Dataset ID The Dataset ID, usually BMC.ASSET
Lookup Keyword The lookup keyword the item (for CMDB relationships, the ClassID ex: BMC_COMPUTERSYSTEM)
Form Name 01 Form Name 01 (for CMDB relationships, the Asset form name, ex: AST:ComputerSystem
Form Name 02 Form Name 02 (the change form name, ex: HPD:Help Desk)
Related Item ReconID Reconciliation ID of the item being related
Incident Number INC Number
Related Item Name Related item name (i.e., server name)
Association Type Association type (ex: 'Related to')
Request Type Request Type (ex: 'Configuration Item')

Sample Configration

Name Description
Dataset ID BMC.ASSET
Lookup Keyword BMC_COMPUTERSYSTEM
Form Name 01 AST:ComputerSystem
Form Name 02 HPD:Help Desk
Related Item ReconID RE005054661F4Us1NYA8XgpDab
Incident Number INC000000012352
Related Item Name WinBlade123
Association Type Related to
Request Type Configuration Item

Results

Name Description
HPD:Associations Entry ID The Request ID of the HPD:Associations record that was created.

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