BMC ITSM7 Work Order Work Info Create Version 1

Parameters

Name Description
Work Order ID: The work order id number of the work order to associate the Work Order Work Info entry with.
Include Review Request: Option to prepend the review request URL to the Notes of the Work Order Work Info entry.
Include Question Answers: Option to append the question answer pairs to the Notes of the Work Order Work Info entry.
Work Info Summary: Sets the Summary of the Work Order Work Info entry.
Work Info Notes: Sets the Notes of the Work Order Work Info entry.
Work Info Submit Date: Sets the Date of the Work Order Work Info entry.
Attachment Question Menu Label 1: The menu label of an attachment question to retrieve an attachment from.
Attachment Question Menu Label 2: The menu label of an attachment question to retrieve an attachment from.
Attachment Question Menu Label 3: The menu label of an attachment question to retrieve an attachment from.
Submitter: Sets the Submitter of the Work Order Work Info entry.
Locked: Sets the Work Order Work Info entry Locked status.
View Access: Sets the Work Order Work Info entry to Public or Internal.
Work Info Source: Sets the Work Order Work Info Communication Source value. Options include to Email, Fax, Phone, Voice Mail, Walk In, Pager, System Assignment, Web, and Other.
Work Info Type: Sets the Work Order Work Info Type value. Many options exist for this field. The most commonly used is 'General Information'
Source Instance ID: The instance id of the submission you want data returned from. Typically the originating service item in a parent/child scenario.
Source Survey Template ID: The instance id of the survey template you want data returned from.
Default Web Server: Instance ID of the submission that should be used to retrieve answers.

Sample Configration

Name Description
Work Order ID:
Include Review Request:
Include Question Answers:
Work Info Summary:
Work Info Notes:
Work Info Submit Date:
Attachment Question Menu Label 1:
Attachment Question Menu Label 2:
Attachment Question Menu Label 3:
Submitter:
Locked:
View Access:
Work Info Source:
Work Info Type:
Source Instance ID:
Source Survey Template ID:
Default Web Server:

Results

Name Description
Entry Id The Request Id of the generated Work Order Work Info entry.

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