BMC ITSM7 Work Order Work Info Create CE Version 1

Parameters

Name Description
{name=Work Order ID:, value=The work order id number of the work order to associate the Work Order Work Info entry with.}
{name=Include Review Request:, value=Option to prepend the review request URL to the Notes of the Work Order Work Info entry.}
{name=Include Question Answers:, value=Option to append the question answer pairs to the Notes of the Work Order Work Info entry.}
{name=Work Info Summary:, value=Sets the Summary of the Work Order Work Info entry.}
{name=Work Info Notes:, value=Sets the Notes of the Work Order Work Info entry.}
{name=Work Info Submit Date:, value=Sets the Date of the Work Order Work Info entry.}
{name=Attachment Input Type, value=Choose Field if the input for the attachment info as a Field Name or choose JSON if the input is an attachment's JSON from the Get Attachment Info handler. Note that if Field is specified, the fields entered should only allow one attachment.}
{name=Attachment Field 1:, value=The Field Name of an attachment question to retrieve an attachment from.}
{name=Attachment Field 2:, value=The Field Name of an attachment question to retrieve an attachment from.}
{name=Attachment Field 3:, value=The Field Name of an attachment question to retrieve an attachment from.}
{name=Attachment JSON 1:, value=The Field Name of an attachment question to retrieve an attachment from.}
{name=Attachment JSON 2:, value=The Field Name of an attachment question to retrieve an attachment from.}
{name=Attachment JSON 3:, value=The Field Name of an attachment question to retrieve an attachment from.}
{name=Submitter:, value=Sets the Submitter of the Work Order Work Info entry.}
{name=Locked:, value=Sets the Work Order Work Info entry Locked status.}
{name=View Access:, value=Sets the Work Order Work Info entry to Public or Internal.}
{name=Work Info Source:, value=Sets the Work Order Work Info Communication Source value. Options include to Email, Fax, Phone, Voice Mail, Walk In, Pager, System Assignment, Web, and Other.}
{name=Work Info Type:, value=Sets the Work Order Work Info Type value. Many options exist for this field. The most commonly used is 'General Information'}
{name=Submission ID:, value=The id of the CE submission to retrieve answers for.}
{name=Space Slug:, value=Can be used to override the info parameter provided.}

Sample Configration

Name Description
{name=Attachment Input Type, value=Field}
{name=Space Slug:, value=}
{name=Work Order ID:, value=}
{name=Include Review Request:, value=}
{name=Include Question Answers:, value=}
{name=Work Info Summary:, value=}
{name=Work Info Notes:, value=}
{name=Work Info Submit Date:, value=}
{name=Attachment Field 1:, value=}
{name=Attachment Field 2:, value=}
{name=Attachment Field 3:, value=}
{name=Attachment JSON 1:, value=}
{name=Attachment JSON 2:, value=}
{name=Attachment JSON 3:, value=}
{name=Submitter:, value=}
{name=Locked:, value=}
{name=View Access:, value=}
{name=Work Info Source:, value=}
{name=Work Info Type:, value=}
{name=Submission ID:, value=}

Results

Name Description
{name=Entry Id, value=The Request Id of the generated Work Order Work Info entry. }

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