BMC ITSM7 Work Order Work Info Create Version 2

Parameters

Name Description
{name=Work Order ID:, value=The work order id number of the work order to associate the Work Order Work Info entry with.}
{name=Include Review Request:, value=Option to prepend the review request URL to the Notes of the Work Order Work Info entry.}
{name=Include Question Answers:, value=Option to append the question answer pairs to the Notes of the Work Order Work Info entry.}
{name=Work Info Summary:, value=Sets the Summary of the Work Order Work Info entry.}
{name=Work Info Notes:, value=Sets the Notes of the Work Order Work Info entry.}
{name=Work Info Submit Date:, value=Sets the Date of the Work Order Work Info entry.}
{name=Attachment Question Menu Label 1:, value=The menu label of an attachment question to retrieve an attachment from.}
{name=Attachment Question Menu Label 2:, value=The menu label of an attachment question to retrieve an attachment from.}
{name=Attachment Question Menu Label 3:, value=The menu label of an attachment question to retrieve an attachment from.}
{name=Submitter:, value=Sets the Submitter of the Work Order Work Info entry.}
{name=Locked:, value=Sets the Work Order Work Info entry Locked status.}
{name=View Access:, value=Sets the Work Order Work Info entry to Public or Internal.}
{name=Work Info Source:, value=Sets the Work Order Work Info Communication Source value. Options include to Email, Fax, Phone, Voice Mail, Walk In, Pager, System Assignment, Web, and Other.}
{name=Work Info Type:, value=Sets the Work Order Work Info Type value. Many options exist for this field. The most commonly used is 'General Information'}
{name=Source Instance ID:, value=The instance id of the submission you want data returned from. Typically the originating service item in a parent/child scenario.}
{name=Source Survey Template ID:, value=The instance id of the survey template you want data returned from.}
{name=Default Web Server:, value=Instance ID of the submission that should be used to retrieve answers.}

Sample Configration

Name Description
{name=Work Order ID:, value=}
{name=Include Review Request:, value=}
{name=Include Question Answers:, value=}
{name=Work Info Summary:, value=}
{name=Work Info Notes:, value=}
{name=Work Info Submit Date:, value=}
{name=Attachment Question Menu Label 1:, value=}
{name=Attachment Question Menu Label 2:, value=}
{name=Attachment Question Menu Label 3:, value=}
{name=Submitter:, value=}
{name=Locked:, value=}
{name=View Access:, value=}
{name=Work Info Source:, value=}
{name=Work Info Type:, value=}
{name=Source Instance ID:, value=}
{name=Source Survey Template ID:, value=}
{name=Default Web Server:, value=}

Results

Name Description
{name=Entry Id, value=The Request Id of the generated Work Order Work Info entry. }

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