BMC ITSM7 Work Order Create Detail Version 2

Parameters

Name Description
{name=KSR Request ID:, value=The KSR base record relating to this work order.}
{name=KSR Instance ID:, value=The KSR base record instance ID relating to this work order.}
{name=Status:, value=The value placed in the Status field on the Work Order form.}
{name=Status Reason:, value=The value placed in the Status Reason field on the Work Order form.}
{name=Company:, value=The value placed in the Company field on the Work Order form.}
{name=Location Company:, value=The value placed in the Location Company field on the Work Order form.}
{name=Requester Region:, value=The value placed in the Region field on the Work Order form.}
{name=Requester Site Group:, value=The value placed in the Site Group field on the Work Order form.}
{name=Requester Site:, value=The value placed in the Site field on the Work Order form.}
{name=Requester First Name:, value=The value placed in the Requester First Name field on the Work Order form.}
{name=Requester Last Name:, value=The value placed in the Requester Last Name field on the Work Order form.}
{name=Customer Company:, value=The value placed in the Customer Company field on the Work Order form.}
{name=Customer First Name:, value=The value placed in the Customer First Name field on the Work Order form.}
{name=Customer Last Name:, value=The value placed in the Customer Last Name field on the Work Order form.}
{name=Customer Person ID:, value=The value placed in the Customer Person ID field on the Work Order form.}
{name=Submitter First Name:, value=Will be used to populate the Contact field.}
{name=Submitter Last Name:, value=Will be used to populate the Contact field.}
{name=Submitter EMail Address:, value=Will be used to populate the Contact field.}
{name=Submitter Person Id:, value=Will be used to populate the Contact field.}
{name=Requested By Person Id:, value=Will be used to populate the Contact field.}
{name=Submitter Login Id:, value=The value placed in the Submitter field on the Work Order form.}
{name=Priority:, value=The value placed in the Priority field on the Work Order form.}
{name=Work Order Type:, value=The value placed in the Work Order Type field on the Work Order form.}
{name=Work Order Summary:, value=The value placed in the Summary field on the Work Order form.}
{name=Work Order Detailed Description:, value=The value placed in the Descripiton field on the Work Order form.}
{name=Template Name:, value=The value placed in the Template Name field on the Work Order Template form.}
{name=Operational Categorization Tier1:, value=The value placed in the Categorization Tier 1 field on the Work Order Template form.}
{name=Operational Categorization Tier2:, value=The value placed in the Categorization Tier 2 field on the Work Order Template form.}
{name=Operational Categorization Tier3:, value=The value placed in the Categorization Tier 3 field on the Work Order Template form.}
{name=Product Cat Tier 1:, value=The value placed in the Product Cat Tier 1 field on the Work Order Template form.}
{name=Product Cat Tier 2:, value=The value placed in the Product Cat Tier 2 field on the Work Order Template form.}
{name=Product Cat Tier 3:, value=The value placed in the Product Cat Tier 3 field on the Work Order Template form.}
{name=Product Name:, value=The value placed in the Product Name field on the Work Order Template form.}
{name=Product Manufacturer:, value=The value placed in the Manufacturer field on the Work Order Template form.}
{name=Assignee Support Company:, value=The value placed in the Request Assignee Support Company field on the Work Order Template form.}
{name=Assignee Support Organization:, value=The value placed in the Request Assignee Support Organization field on the Work Order Template form.}
{name=Assignee Support Group Name:, value=The value placed in the Request Assignee Support Group Name field on the Work Order Template form.}
{name=Request Assignee:, value=The value placed in the Request Assignee field on the Work Order Template form.}
{name=Manager Support Company:, value=The value placed in the Request Manager Support Company field on the Work Order Template form.}
{name=Manager Support Organization:, value=The value placed in the Request Manager Support Organization field on the Work Order Template form.}
{name=Manager Support Group Name:, value=The value placed in the Request Manager Support Group Name field on the Work Order Template form.}
{name=Request Manager:, value=The value placed in the Request Manager field on the Work Order Template form.}

Sample Configration

Name Description
{name=KSR Request ID:, value=}
{name=KSR Instance ID:, value=}
{name=Status:, value=}
{name=Status Reason:, value=}
{name=Company:, value=}
{name=Location Company:, value=}
{name=Requester Region:, value=}
{name=Requester Site Group:, value=}
{name=Requester Site:, value=}
{name=Requester First Name:, value=}
{name=Requester Last Name:, value=}
{name=Customer Company:, value=}
{name=Customer First Name:, value=}
{name=Customer Last Name:, value=}
{name=Customer Person ID:, value=}
{name=Submitter First Name:, value=}
{name=Submitter Last Name:, value=}
{name=Submitter EMail Address:, value=}
{name=Submitter Person Id:, value=}
{name=Requested By Person Id:, value=}
{name=Submitter Login Id:, value=}
{name=Priority:, value=}
{name=Work Order Type:, value=}
{name=Work Order Summary:, value=}
{name=Work Order Detailed Description:, value=}
{name=Template Name:, value=}
{name=Operational Categorization Tier1:, value=}
{name=Operational Categorization Tier2:, value=}
{name=Operational Categorization Tier3:, value=}
{name=Product Cat Tier 1:, value=}
{name=Product Cat Tier 2:, value=}
{name=Product Cat Tier 3:, value=}
{name=Product Name:, value=}
{name=Product Manufacturer:, value=}
{name=Assignee Support Company:, value=}
{name=Assignee Support Organization:, value=}
{name=Assignee Support Group Name:, value=}
{name=Request Assignee:, value=}
{name=Manager Support Company:, value=}
{name=Manager Support Organization:, value=}
{name=Manager Support Group Name:, value=}
{name=Request Manager:, value=}

Results

Name Description
{name=Work Order ID, value=}
{name=Work Order Instance Id, value=}

Looking for a workflow engine?

Learn more about the Kinetic Data Enterprise Workflow Platform

Check it out