BMC ITSM7 Incident Work Info Create on a Remote AR Server Version 5

Parameters

Name Description
Incident Number: The incident number of the Incident to associate the Incident Work Info entry with.
Include Review Request: Option to prepend the review request URL to the Notes of the Incident Work Info entry.
Include Question Answers: Option to append the question answer pairs to the Notes of the Incident Work Info entry.
Work Info Type: Work Info Type.
Work Info Summary: Sets the Summary of the Incident Work Info entry.
Work Info Notes: Sets the Notes of the Incident Work Info entry.
Work Info Submit Date: Sets the Date of the Incident Work Info entry.
Attachment Question Menu Label 1: The menu label of an attachment question to retrieve an attachment from.
Attachment Question Menu Label 2: The menu label of an attachment question to retrieve an attachment from.
Attachment Question Menu Label 3: The menu label of an attachment question to retrieve an attachment from.
Submitter: Sets the Submitter of the Incident Work Info entry.
Locked: Sets the Incident Work Info entry Locked status.
View Access: Sets the Incident Work Info entry to Public or Internal.
Customer Survey Instance ID: Instance ID of the submission that should be used to retrieve answers.
Survey Template Instance ID: The survey template instance ID related to the Customer Survey Instance ID.
Default Web Server: Instance ID of the submission that should be used to retrieve answers.

Sample Configration

Name Description
Incident Number:
Include Review Request:
Include Question Answers:
Work Info Type:
Work Info Summary:
Work Info Notes:
Work Info Submit Date:
Attachment Question Menu Label 1:
Attachment Question Menu Label 2:
Attachment Question Menu Label 3:
Submitter:
Locked:
View Access:
Customer Survey Instance ID:
Survey Template Instance ID:
Default Web Server:

Results

Name Description
Entry Id The Request Id of the generated Incident Work Info entry.

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