BMC ITSM7 Incident Templated Create Detail Version 4

Parameters

Name Description
{name=Incident Template Name:, value=The name of the incident template to submit with.}
{name=Requester First Name:, value=The value placed in the First Name field on the Incident form.}
{name=Requester Last Name:, value=The value placed in the Last Name field on the Incident form.}
{name=Requester Login ID:, value=Requester Login ID (optional)}
{name=Submitter Login Id:, value=The value placed in the Submitter field on the Incident form.}
{name=Contact First Name:, value=The value placed in the Contact First Name field on the Incident form.}
{name=Contact Last Name:, value=The value placed in the Contact Last Name field on the Incident form.}
{name=Summary:, value=The value placed in the Summary field on the Incident form.}
{name=Notes:, value=The value placed in the Notes field on the Incident form. (Will append with any Notes Values in the Template)}
{name=Service Type:, value=The Service Type (eg. User Service Request or User Service Restoration) value placed in the Notes field on the Incident form.}
{name=Impact:, value=Should be exactly equal to the text visible in Remedy for this field.}
{name=Urgency:, value=Should be exactly equal to the text visible in Remedy for this field.}
{name=Operational Category 1:, value=Should be exactly equal to the text visible in Remedy for this field.}
{name=Operational Category 2:, value=Should be exactly equal to the text visible in Remedy for this field.}
{name=Operational Category 3:, value=Should be exactly equal to the text visible in Remedy for this field.}
{name=Product Category 1:, value=Should be exactly equal to the text visible in Remedy for this field.}
{name=Product Category 2:, value=Should be exactly equal to the text visible in Remedy for this field.}
{name=Product Category 3:, value=Should be exactly equal to the text visible in Remedy for this field.}
{name=Product Name:, value=Should be exactly equal to the text visible in Remedy for this field.}
{name=Product Model/Version:, value=Should be exactly equal to the text visible in Remedy for this field.}
{name=Product Manufacturer:, value=Should be exactly equal to the text visible in Remedy for this field.}
{name=Survey ID (KSR #):, value=The value placed in the SRID field on the Incident form.}
{name=Survey Instance ID:, value=The value placed in the SRInstanceID field on the Incident form.}

Sample Configration

Name Description
{name=Incident Template Name:, value=}
{name=Requester First Name:, value=}
{name=Requester Last Name:, value=}
{name=Requester Login ID:, value=}
{name=Submitter Login Id:, value=}
{name=Contact First Name:, value=}
{name=Contact Last Name:, value=}
{name=Summary:, value=}
{name=Notes:, value=}
{name=Service Type:, value=}
{name=Impact:, value=}
{name=Urgency:, value=}
{name=Operational Category 1:, value=}
{name=Operational Category 2:, value=}
{name=Operational Category 3:, value=}
{name=Product Category 1:, value=}
{name=Product Category 2:, value=}
{name=Product Category 3:, value=}
{name=Product Name:, value=}
{name=Product Model/Version:, value=}
{name=Product Manufacturer:, value=}
{name=Survey ID (KSR #):, value=}
{name=Survey Instance ID:, value=}

Results

Name Description
{name=Incident Number, value=The 'Incident Number' of the generated Incident in the HPD:Help Desk form. }
{name=Incident Instance Id, value=The 'InstanceId' of the generated Incident in the HPD:Help Desk form. }
{name=Status, value=The 'Status' of the generated Incident in the HPD:Help Desk form. }
{name=Status Reason, value=}
{name=Resolution, value=The 'Resolution' of the generated Incident in the HPD:Help Desk form. }
{name=LMD, value=The 'Last Modified Date' of the generated Incident in the HPD:Help Desk form. }
{name=Status_Reason, value=}

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