BMC ITSM7 Incident Create Detail Version 4

Parameters

Name Description
{name=KSR Request ID:, value=The KSR Base record relating to this incident.}
{name=KSR Instance ID:, value=The KSR Base record instance ID relating to this incident.}
{name=Status:, value=The value placed in the Status field of the Incident.}
{name=Status Reason:, value=The value placed in the Status Reason field of the Incident.}
{name=Incident Type:, value=The value placed in the Incident Type field of the Incident.}
{name=Requester First Name:, value=The value placed in the First Name field on the Incident form.}
{name=Requester Last Name:, value=The value placed in the Last Name field on the Incident form.}
{name=Requester Login Id:, value=Login is used to uniquely identify the requester.}
{name=Contact First Name:, value=The value placed in the Direct Contact First Name field on the Incident form.}
{name=Contact Last Name:, value=The value placed in the Direct Contact Last Name field on the Incident form.}
{name=Contact Email:, value=The value placed in the Direct Contact Internet E-Mail field on the Incident form.}
{name=Submitter Login Id:, value=The value placed in the Submitter field on the Incident form.}
{name=Incident Summary:, value=The value placed in the Summary field on the Incident form.}
{name=Incident Details:, value=The value placed in the Description field on the Incident form.}
{name=Resolution:, value=The value placed in the Resolution field on the Incident form.}
{name=Resolution Cat Tier 1:, value=The value placed in the Resolution Categorization Tier 1 field on the Incident form.}
{name=Resolution Cat Tier 2:, value=The value placed in the Resolution Categorization Tier 2 field on the Incident form.}
{name=Impact:, value=The value placed in the Impact field on the Incident form.}
{name=Urgency:, value=The value placed in the Urgency field on the Incident form.}
{name=Operational Cat Tier 1, value=Sets the 'Operational Cat Tier 1' field of the HPD:Incident entry}
{name=Operational Cat Tier 2, value=Sets the 'Operational Cat Tier 2' field of the HPD:Incident entry}
{name=Operational Cat Tier 3, value=Sets the 'Operational Cat Tier 3' field of the HPD:Incident entry}
{name=Product Cat Tier 1, value=Sets the 'Product Cat Tier 1' field of the HPD:Incident entry}
{name=Product Cat Tier 2, value=Sets the 'Product Cat Tier 2' field of the HPD:Incident entry}
{name=Product Cat Tier 3, value=Sets the 'Product Cat Tier 3' field of the HPD:Incident entry}
{name=Product Name, value=Sets the 'Product Name' field of the HPD:Incident entry}
{name=Product Manufacturer, value=Sets the 'Manufacturer' field of the HPD:Incident entry}
{name=Assigned Support Company:, value=The value placed in the Assigned Support Company field on the Incident form.}
{name=Assigned Support Organization:, value=The value placed in the Assigned Support Organization field on the Incident form.}
{name=Assigned Support Group:, value=The value placed in the Assigned Support Group field on the Incident form.}
{name=Assigned Individual:, value=The value placed in the Assignee field on the Incident form.}

Sample Configration

Name Description
{name=KSR Request ID:, value=}
{name=KSR Instance ID:, value=}
{name=Status:, value=}
{name=Status Reason:, value=}
{name=Incident Type:, value=}
{name=Requester First Name:, value=}
{name=Requester Last Name:, value=}
{name=Requester Login Id:, value=}
{name=Contact First Name:, value=}
{name=Contact Last Name:, value=}
{name=Contact Email:, value=}
{name=Submitter Login Id:, value=}
{name=Incident Summary:, value=}
{name=Incident Details:, value=}
{name=Resolution:, value=}
{name=Resolution Cat Tier 1:, value=}
{name=Resolution Cat Tier 2:, value=}
{name=Impact:, value=}
{name=Urgency:, value=}
{name=Operational Cat Tier 1, value=}
{name=Operational Cat Tier 2, value=}
{name=Operational Cat Tier 3, value=}
{name=Product Cat Tier 1, value=}
{name=Product Cat Tier 2, value=}
{name=Product Cat Tier 3, value=}
{name=Product Name, value=}
{name=Product Manufacturer, value=}
{name=Assigned Support Company:, value=}
{name=Assigned Support Organization:, value=}
{name=Assigned Support Group:, value=}
{name=Assigned Individual:, value=}

Results

Name Description
{name=Incident Number, value=The 'Incident Number' of the generated Incident in the HPD:Help Desk form. }
{name=Incident Instance Id, value=The 'InstanceId' of the generated Incident in the HPD:Help Desk form. }

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