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BMC ITSM7 Incident Create Detail Version 4

Parameters

Name Description
KSR Request ID: The KSR Base record relating to this incident.
KSR Instance ID: The KSR Base record instance ID relating to this incident.
Status: The value placed in the Status field of the Incident.
Status Reason: The value placed in the Status Reason field of the Incident.
Incident Type: The value placed in the Incident Type field of the Incident.
Requester First Name: The value placed in the First Name field on the Incident form.
Requester Last Name: The value placed in the Last Name field on the Incident form.
Requester Login Id: Login is used to uniquely identify the requester.
Contact First Name: The value placed in the Direct Contact First Name field on the Incident form.
Contact Last Name: The value placed in the Direct Contact Last Name field on the Incident form.
Contact Email: The value placed in the Direct Contact Internet E-Mail field on the Incident form.
Submitter Login Id: The value placed in the Submitter field on the Incident form.
Incident Summary: The value placed in the Summary field on the Incident form.
Incident Details: The value placed in the Description field on the Incident form.
Resolution: The value placed in the Resolution field on the Incident form.
Resolution Cat Tier 1: The value placed in the Resolution Categorization Tier 1 field on the Incident form.
Resolution Cat Tier 2: The value placed in the Resolution Categorization Tier 2 field on the Incident form.
Impact: The value placed in the Impact field on the Incident form.
Urgency: The value placed in the Urgency field on the Incident form.
Operational Cat Tier 1 Sets the 'Operational Cat Tier 1' field of the HPD:Incident entry
Operational Cat Tier 2 Sets the 'Operational Cat Tier 2' field of the HPD:Incident entry
Operational Cat Tier 3 Sets the 'Operational Cat Tier 3' field of the HPD:Incident entry
Product Cat Tier 1 Sets the 'Product Cat Tier 1' field of the HPD:Incident entry
Product Cat Tier 2 Sets the 'Product Cat Tier 2' field of the HPD:Incident entry
Product Cat Tier 3 Sets the 'Product Cat Tier 3' field of the HPD:Incident entry
Product Name Sets the 'Product Name' field of the HPD:Incident entry
Product Manufacturer Sets the 'Manufacturer' field of the HPD:Incident entry
Assigned Support Company: The value placed in the Assigned Support Company field on the Incident form.
Assigned Support Organization: The value placed in the Assigned Support Organization field on the Incident form.
Assigned Support Group: The value placed in the Assigned Support Group field on the Incident form.
Assigned Individual: The value placed in the Assignee field on the Incident form.

Sample Configration

Name Description
KSR Request ID:
KSR Instance ID:
Status:
Status Reason:
Incident Type:
Requester First Name:
Requester Last Name:
Requester Login Id:
Contact First Name:
Contact Last Name:
Contact Email:
Submitter Login Id:
Incident Summary:
Incident Details:
Resolution:
Resolution Cat Tier 1:
Resolution Cat Tier 2:
Impact:
Urgency:
Operational Cat Tier 1
Operational Cat Tier 2
Operational Cat Tier 3
Product Cat Tier 1
Product Cat Tier 2
Product Cat Tier 3
Product Name
Product Manufacturer
Assigned Support Company:
Assigned Support Organization:
Assigned Support Group:
Assigned Individual:

Results

Name Description
Incident Number The 'Incident Number' of the generated Incident in the HPD:Help Desk form.
Incident Instance Id The 'InstanceId' of the generated Incident in the HPD:Help Desk form.

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