KSR Request ID: |
The KSR Base record relating to this incident. |
KSR Instance ID: |
The KSR Base record instance ID relating to this incident. |
Status: |
The value placed in the Status field of the Incident. |
Status Reason: |
The value placed in the Status Reason field of the Incident. |
Incident Type: |
The value placed in the Incident Type field of the Incident. |
Requester First Name: |
The value placed in the First Name field on the Incident form. |
Requester Last Name: |
The value placed in the Last Name field on the Incident form. |
Requester Login Id: |
Login is used to uniquely identify the requester. |
Contact First Name: |
The value placed in the Direct Contact First Name field on the Incident form. |
Contact Last Name: |
The value placed in the Direct Contact Last Name field on the Incident form. |
Contact Email: |
The value placed in the Direct Contact Internet E-Mail field on the Incident form. |
Submitter Login Id: |
The value placed in the Submitter field on the Incident form. |
Incident Summary: |
The value placed in the Summary field on the Incident form. |
Incident Details: |
The value placed in the Description field on the Incident form. |
Resolution: |
The value placed in the Resolution field on the Incident form. |
Resolution Cat Tier 1: |
The value placed in the Resolution Categorization Tier 1 field on the Incident form. |
Resolution Cat Tier 2: |
The value placed in the Resolution Categorization Tier 2 field on the Incident form. |
Impact: |
The value placed in the Impact field on the Incident form. |
Urgency: |
The value placed in the Urgency field on the Incident form. |
Operational Cat Tier 1 |
Sets the 'Operational Cat Tier 1' field of the HPD:Incident entry |
Operational Cat Tier 2 |
Sets the 'Operational Cat Tier 2' field of the HPD:Incident entry |
Operational Cat Tier 3 |
Sets the 'Operational Cat Tier 3' field of the HPD:Incident entry |
Product Cat Tier 1 |
Sets the 'Product Cat Tier 1' field of the HPD:Incident entry |
Product Cat Tier 2 |
Sets the 'Product Cat Tier 2' field of the HPD:Incident entry |
Product Cat Tier 3 |
Sets the 'Product Cat Tier 3' field of the HPD:Incident entry |
Product Name |
Sets the 'Product Name' field of the HPD:Incident entry |
Product Manufacturer |
Sets the 'Manufacturer' field of the HPD:Incident entry |
Assigned Support Company: |
The value placed in the Assigned Support Company field on the Incident form. |
Assigned Support Organization: |
The value placed in the Assigned Support Organization field on the Incident form. |
Assigned Support Group: |
The value placed in the Assigned Support Group field on the Incident form. |
Assigned Individual: |
The value placed in the Assignee field on the Incident form. |