| KSR Request ID: |
The KSR Base record relating to this incident. |
| KSR Instance ID: |
The KSR Base record instance ID relating to this incident. |
| Status: |
The value placed in the Status field of the Incident. |
| Status Reason: |
The value placed in the Status Reason field of the Incident. |
| Incident Type: |
The value placed in the Incident Type field of the Incident. |
| Requester First Name: |
The value placed in the First Name field on the Incident form. |
| Requester Last Name: |
The value placed in the Last Name field on the Incident form. |
| Requester Login Id: |
Login is used to uniquely identify the requester. |
| Contact First Name: |
The value placed in the Direct Contact First Name field on the Incident form. |
| Contact Last Name: |
The value placed in the Direct Contact Last Name field on the Incident form. |
| Contact Email: |
The value placed in the Direct Contact Internet E-Mail field on the Incident form. |
| Submitter Login Id: |
The value placed in the Submitter field on the Incident form. |
| Incident Summary: |
The value placed in the Summary field on the Incident form. |
| Incident Details: |
The value placed in the Description field on the Incident form. |
| Resolution: |
The value placed in the Resolution field on the Incident form. |
| Resolution Cat Tier 1: |
The value placed in the Resolution Categorization Tier 1 field on the Incident form. |
| Resolution Cat Tier 2: |
The value placed in the Resolution Categorization Tier 2 field on the Incident form. |
| Impact: |
The value placed in the Impact field on the Incident form. |
| Urgency: |
The value placed in the Urgency field on the Incident form. |
| Operational Cat Tier 1 |
Sets the 'Operational Cat Tier 1' field of the HPD:Incident entry |
| Operational Cat Tier 2 |
Sets the 'Operational Cat Tier 2' field of the HPD:Incident entry |
| Operational Cat Tier 3 |
Sets the 'Operational Cat Tier 3' field of the HPD:Incident entry |
| Product Cat Tier 1 |
Sets the 'Product Cat Tier 1' field of the HPD:Incident entry |
| Product Cat Tier 2 |
Sets the 'Product Cat Tier 2' field of the HPD:Incident entry |
| Product Cat Tier 3 |
Sets the 'Product Cat Tier 3' field of the HPD:Incident entry |
| Product Name |
Sets the 'Product Name' field of the HPD:Incident entry |
| Product Manufacturer |
Sets the 'Manufacturer' field of the HPD:Incident entry |
| Assigned Support Company: |
The value placed in the Assigned Support Company field on the Incident form. |
| Assigned Support Organization: |
The value placed in the Assigned Support Organization field on the Incident form. |
| Assigned Support Group: |
The value placed in the Assigned Support Group field on the Incident form. |
| Assigned Individual: |
The value placed in the Assignee field on the Incident form. |
