BMC ITSM7 Change Retrieve Version 1

Parameters

Name Description
{name=Search By:, value=The Search By parameter has two options, and configures which field the handler will use in its search qualification}
{name=Search Value, value=The Search Value parameter is the value of the Search By field on the record that will be retrieved}

Sample Configration

Name Description
{name=Search By:, value=}
{name=Search Value, value=}

Results

Name Description
{name=Actual End Date, value=Actual end date of the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013 }
{name=Actual Start Date, value=Actual start date of the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013 }
{name=Change Timing, value=Defined type of change timing. This may show as 'Class' on the BMC Change form. A few stock BMC values include: Emergency, Expedited, Latent, Normal }
{name=Change Type, value=Type of the change request. }
{name=Company, value=Chosen company that change applies to. }
{name=Company3, value=Change Manager Support Company }
{name=Completed Date, value=When the change was completed. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013 }
{name=Description, value=Description for the change. This field maps to what will likely show up on the BMC change form as 'Summary'. }
{name=Detailed Description, value=Detailed description for the change. This field maps to what will likely show up on the BMC change form as 'Notes'. }
{name=Earliest Start Date, value=Earliest possible start date for the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013 }
{name=First Name, value=First name of the requester for the request. }
{name=Impact, value=Chosen impact value for the change. The value returned for this field will be formatted as it is displayed on the form. For example: 4-Minor/Localized }
{name=Last Name, value=Last name of the requester for the request. }
{name=Location Company, value=Chosen company that the change applies. Filled out on the change form from the 'Location Change'. }
{name=Risk Level, value=Calculated risk value of the change. The value returned for this field will be formatted as it is displayed on the form. For example: Risk Level 4 }
{name=Scheduled End Date, value=Scheduled end date/time of the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013 }
{name=Scheduled Start Date, value=Scheduled start date/time of the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013 }
{name=Status, value=Status of the change request. A few stock BMC values include: Cancelled, Completed, Draft, Pending, Planning In Progress, Request for Authorization }
{name=SRID, value=Stock BMC change field used by Kinetic Request to store the associated Kinetic Request ID (CustomerSurveyID field from the KS_SRV_CustomerSurvey_base form.) Example value: KSR000000000042 }
{name=SRInstanceID, value=Stock BMC change field used by Kinetic Request to store an associated CustomerSurveyInstanceId field off of the KS_SRV_CustomerSurvey_base form. Example value: AG00501196001CXe6wUQOvsjDweskK }
{name=SRMSAOIGuid, value=Stock BMC change field used by Kinetic Request to store the Kinetic Task deferal token. }
{name=Submitter, value=Remedy user id of the submitter for the change request. }
{name=Support Group Name, value=Support group chosen for the change request. }
{name=Support Organization, value=Support ogranization chosen for the change request. }
{name=Urgency, value=Chosen urgency value for the change. The value returned for this field will be formatted as it is displayed on the form. For example: 4-Low }

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