BMC ITSM7 Change Retrieve Version 1

Parameters

Name Description
Search By: The Search By parameter has two options, and configures which field the handler will use in its search qualification
Search Value The Search Value parameter is the value of the Search By field on the record that will be retrieved

Sample Configration

Name Description
Search By:
Search Value

Results

Name Description
Actual End Date Actual end date of the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013
Actual Start Date Actual start date of the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013
Change Timing Defined type of change timing. This may show as 'Class' on the BMC Change form. A few stock BMC values include: Emergency, Expedited, Latent, Normal
Change Type Type of the change request.
Company Chosen company that change applies to.
Company3 Change Manager Support Company
Completed Date When the change was completed. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013
Description Description for the change. This field maps to what will likely show up on the BMC change form as 'Summary'.
Detailed Description Detailed description for the change. This field maps to what will likely show up on the BMC change form as 'Notes'.
Earliest Start Date Earliest possible start date for the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013
First Name First name of the requester for the request.
Impact Chosen impact value for the change. The value returned for this field will be formatted as it is displayed on the form. For example: 4-Minor/Localized
Last Name Last name of the requester for the request.
Location Company Chosen company that the change applies. Filled out on the change form from the 'Location Change'.
Risk Level Calculated risk value of the change. The value returned for this field will be formatted as it is displayed on the form. For example: Risk Level 4
Scheduled End Date Scheduled end date/time of the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013
Scheduled Start Date Scheduled start date/time of the change. Date/time formatted as: Sat Jun 15 00:00:00-0500 2013
Status Status of the change request. A few stock BMC values include: Cancelled, Completed, Draft, Pending, Planning In Progress, Request for Authorization
SRID Stock BMC change field used by Kinetic Request to store the associated Kinetic Request ID (CustomerSurveyID field from the KS_SRV_CustomerSurvey_base form.) Example value: KSR000000000042
SRInstanceID Stock BMC change field used by Kinetic Request to store an associated CustomerSurveyInstanceId field off of the KS_SRV_CustomerSurvey_base form. Example value: AG00501196001CXe6wUQOvsjDweskK
SRMSAOIGuid Stock BMC change field used by Kinetic Request to store the Kinetic Task deferal token.
Submitter Remedy user id of the submitter for the change request.
Support Group Name Support group chosen for the change request.
Support Organization Support ogranization chosen for the change request.
Urgency Chosen urgency value for the change. The value returned for this field will be formatted as it is displayed on the form. For example: 4-Low

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