Change Requests are submitted through the CHG:ChangeInterface_Create form. This staging form provides an easy and reliable way to raise Change Requests in the ITSM application.
Additional information about the usage of the CHG:ChangeInterface_Create form can be found in the BMC Remedy ITSM Service Management Integrations guide.
This handler is safe to use in a subtree because it does not rely on any @base information to process. All data is passed into the handler as parameters.
The following data is used to create the 'CHG:ChangeInterface_Create' record:
Maps the deferral token of the task instance generated by this handler into the 'SRMSAOIGuid' field.
Maps the following field values to the specified values:
- 'z1D_Action' => "CREATE"
- 'Status' => "Draft"
- 'Change Type' => "Change"
- 'Change Timing' => "Normal"
Maps the following field values to the values of the specified parameters:
- 'Description' => "Change Summary"
- 'Impact' => "Impact"
- 'Urgency' => "Urgency"
- 'Risk Level' => "Risk Level"
- 'First Name' => "Requester First Name"
- 'Last Name' => "Requester Last Name"
- 'Company' => "Requester Support Company"
- 'Submitter' => "Submitter Login Id"
- 'Location Company' => "Change Location Company"
- 'Company3' => "Change Manager Support Company"
- 'Support Organization' => "Change Manager Support Organization"
- 'Support Group Name' => "Change Manager Support Group Name"
- 'SRID' => 'CustomerSurveyID' (the KSR number)
- 'SRInstanceID' => 'CustomerSurveyInstanceId' (the Instance Id).
