BMC ITSM7 Change Create Version 3

Change Requests are submitted through the CHG:ChangeInterface_Create form. This staging form provides an easy and reliable way to raise Change Requests in the ITSM application. Additional information about the usage of the CHG:ChangeInterface_Create form can be found in the BMC Remedy ITSM Service Management Integrations guide. This handler is safe to use in a subtree because it does not rely on any @base information to process. All data is passed into the handler as parameters. The following data is used to create the 'CHG:ChangeInterface_Create' record: * Maps the deferral token of the task instance generated by this handler into the 'SRMSAOIGuid' field. * Maps the following field values to the specified values: - 'z1D_Action' => "CREATE" - 'Status' => "Draft" - 'Change Type' => "Change" - 'Change Timing' => "Normal" * Maps the following field values to the values of the specified parameters: - 'Description' => "Change Summary" - 'Impact' => "Impact" - 'Urgency' => "Urgency" - 'Risk Level' => "Risk Level" - 'First Name' => "Requester First Name" - 'Last Name' => "Requester Last Name" - 'Company' => "Requester Support Company" - 'Submitter' => "Submitter Login Id" - 'Location Company' => "Change Location Company" - 'Company3' => "Change Manager Support Company" - 'Support Organization' => "Change Manager Support Organization" - 'Support Group Name' => "Change Manager Support Group Name" - 'SRID' => 'CustomerSurveyID' (the KSR number) - 'SRInstanceID' => 'CustomerSurveyInstanceId' (the Instance Id).

Parameters

Sample Configration

Results