BMC ITSM7 Change Create Version 3

Parameters

Name Description
Change Summary: Sets the Summary in the Change Request Information section.
Impact: Sets the Impact in the Change Request Information section.
Urgency: Sets the Urgency in the Change Request Information section.
Risk Level: Sets the Risk Level in the Change Request Information section.
Requester First Name: Sets the First Name on the Requester tab under the Requested By header.
Requester Last Name: Sets the Last Name on the Requester tab under the Requested By header.
Requester Support Company: Sets the Support Company on the Requester tab under the Requested By header.
Submitter Login Id: Sets the Submitter on the Dates tab under the Change Dates header.
Change Location Company: Sets the Company on the Requester tab under the Change Location header.
Change Manager Support Company: Sets the Support Company on the Assignment tab under the Infrastructure Change Manage header.
Change Manager Support Organization Sets the Support Organization on the Assignment tab under the Infrastructure Change Manage header.
Change Manager Support Group Name Sets the Support Group Name on the Assignment tab under the Infrastructure Change Manage header.
Survey ID (KSR #): The value placed in the SRID field on the Change form.
Survey Instance ID: The value placed in the SRInstanceID field on the Change form.

Sample Configration

Name Description
Change Manager Support Organization <%= @inputs['Support Organization'] %>
Change Manager Support Group Name <%= @inputs['Support Group Name'] %>
Change Summary:
Impact:
Urgency:
Risk Level:
Requester First Name:
Requester Last Name:
Requester Support Company:
Submitter Login Id:
Change Location Company:
Change Manager Support Company:
Survey ID (KSR #):
Survey Instance ID:

Results

Name Description
Change Number The 'Infrastructure Change Id' of the generated Change in the 'CHG:Infrastructure Change' form.
Change Instance Id The 'InstanceId' of the generated Change in the 'CHG:Infrastructure Change' form.
Deferral Token The deferral token used by this handler.

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