Publications: techbar

Five Steps to a Great Tech Bar

A growing number of enterprises are embracing "genius bar" type walk-up service tech bars to resolve employee IT issues. Per HDI's 2018 technical support practices study, the proportion of organizations offering tech bar support jumped from 35% in 2017 to 44% in 2018, and it was projected that 49% of organizations would start 2020 offering a live walk-up support option.