May 20, 2015
Is there a link between being happy at work, customer experience, and sustained financial performance?
How can enterprises use technology and support strategies to increase employee satisfaction and productivity, while reducing service delivery costs? More specifically, how can organizations implement an enterprise request management (ERM) strategy to offer proactive, personal, repeatable technology support?
Watch this on-demand webcast with our guest Forrester's Eveline Oehrlich to find out.
May 22, 2013
Learn how the Enterprise Request Management (ERM) strategy improves service delivery through automation and visibility, resulting in lower costs and happy customers.
The ERM approach is a fully integrated, cloud-based business process automation delivered in a customer-centric user interface.
In this webinar, you will see how Enterprise Request Management:
November 4, 2012
Learn how Kinetic Calendar provides visibility into the Change Management process
Kinetic Calendar is a stand-alone, actionable online calendaring system that works against any time-based data source that can be connected via Kinetic Adapters (BMC Remedy, Sharepoint, Exchange, Lotus Notes, HP, etc...).
In this webinar, you will see how Kinetic Calendar
The webinar ends with a live demo of Kinetic Calendar.