Kinetic Data News


Rewriting the Rules of Service Management

May 20, 2015

Is there a link between being happy at work, customer experience, and sustained financial performance?

How can enterprises use technology and support strategies to increase employee satisfaction and productivity, while reducing service delivery costs? More specifically, how can organizations implement an enterprise request management (ERM) strategy to offer proactive, personal, repeatable technology support?

Watch this on-demand webcast with our guest Forrester's Eveline Oehrlich to find out.

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Enterprise Request Management: Reduce the Cost of Service Delivery with Successful Self-Service

May 22, 2013

Learn how the Enterprise Request Management (ERM) strategy improves service delivery through automation and visibility, resulting in lower costs and happy customers.

The ERM approach is a fully integrated, cloud-based business process automation delivered in a customer-centric user interface.

In this webinar, you will see how Enterprise Request Management:

  • Achieves Cost reduction thru elimination of manual steps, ensuring an end-to-end automation approach
  • Is flexible and scalable for future business demands
  • Works with existing back-end systems across the enterprise (HR, It, Finance, etc)
  • Customer focused - Enabling self-service that is easy to use and ensures a good experience

Click to view webinar

Change Management at a Glance – Kinetic Calendar

November 4, 2012

Learn how Kinetic Calendar provides visibility into the Change Management process

Kinetic Calendar is a stand-alone, actionable online calendaring system that works against any time-based data source that can be connected via Kinetic Adapters (BMC Remedy, Sharepoint, Exchange, Lotus Notes, HP, etc...).

In this webinar, you will see how Kinetic Calendar

  • Provides real time visibility in key business processes
  • Is a proactive approach to change management
  • Is a flexible system that is easy to install
  • Is used in Change Management, Release Management, Outage Calendars, Vacation calendars, etc...

The webinar ends with a live demo of Kinetic Calendar.

Click to view webinar