ST. PAUL, Minn.—June 4, 2008—Kinetic Data (http://www.kineticdata.com), the leading provider of third-party business service management (BSM) tools for the BMC Remedy Action Request (AR) System platform, today announced that Tragon Corporation has successfully implemented Kinetic Calendar, a Web-based tool that allows users to create, publish and share calendars online using any time-based or date-based AR System data.
Tragon schedules 40–50 events every month for market research and product testing purposes. In evaluating calendar management tools the company had three criteria to meet: 1) Ease of use; 2) Affordability; and 3) Quick implementation.
“Tragon schedules a high volume of events each month, and to be able to manage this information within BMC Remedy is critical,” said Brian Adkins, IT director at Tragon. “We considered integrating Microsoft Outlook, or even developing a custom calendar application, but those options simply didn’t meet our criteria.”
BMC customers have been challenged to find flexible calendar management technology that does not require customization to integrate with their BMC Remedy system. Kinetic Calendar combines an intuitive Web calendar interface with the powerful underlying workflow management of BMC Remedy. Tragon can now create and manage multiple public and private event and resource calendars, as well as view associated workflow tasks through calendar entries.
Tragon came to Kinetic Data by way of Column Technologies, a strategic partner and reseller of Kinetic Data’s BSM and enterprise feedback management (EFM) software. “Tragon is an innovative company who—with minimal investments in training and implementation services—was able to automate one of their business-critical processes using Kinetic Calendar,” stated John Manceri, VP of sales for Column Technologies. “Just like Tragon, there are thousands of BMC-Remedy client sites around the world that could either automate manual processes or eliminate cumbersome custom code and integrations by utilizing the power of the Kinetic Data’s Remedy AR-based applications.”
Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world, offering the most extensive portfolio of third-party, “built on BMC Remedy,” packaged applications available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data has helped over 200 Fortune 500 and government customers—including General Mills, Avon, Intel, 3M, and the U.S. Department of Transportation—implement BSM and service delivery management (SDM) applications aligned with ITIL best practices. In 2009, at the World Wide Remedy User Group (WWRUG09), Kinetic Data was named “Innovator of the Year” by an independent group of BMC Remedy users. The company serves customers out of its headquarters in St. Paul, Minn.; offices in Sydney, Australia; and through a network of leading BMC Remedy reseller partners. For more information, go to www.kineticdata.com.
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