Kinetic Data is proud to announce our newest solution
ST. PAUL, Minn. (April 11, 2019) — Kinetic Data, developer of innovative service and support software, gave attendees at the HDI 2019 conference the first peek at the company’s newest innovation.
Corporations are competing for quality employees and as such are addressing common needs to create a great work environment.
Kinetic Data is proud to announce our newest solution to do just that.
Kinetic Tech Bar addresses the growing trend of walk-up and scheduled service. Employees have found that internal support modeled after Genius Bars or Easy Bars (typically for consumer support) is also a good model for internal support.
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A Happy Signals survey of 150,000+ support interactions in the last year found that walk-up support is the most preferred support channel as well as the quickest path to problem resolution. In-person support averaged 1 hour 28 minutes of downtime vs chat (with the second fastest time to resolution), which averaged 2 hours 18 minutes.
In addition to being the preferred service - personal service creates a better relationship between teams providing service and those they serve. An approachable face and comfortable experience for any team makes it more valuable.
According to HDI (Help Desk International), walk-in service is the fastest growing channel at 25%+ growth from 2017 to 2018 (source: 2018 Practices and Salaries report). Companies are concentrating on the employee experience; providing walk-up and scheduled service helps to improve the overall experience.
Kinetic Data approached the tech bar opportunity by concentrating on ease of use and scheduling of in-person support. Corporations who use the Kinetic Tech Bar will find the scheduling to be helpful for technical staff management as well as creating efficiencies for those who use the in-person service. With Kinetic Tech Bar IT will deliver a great experience, and employees will love the scheduled convenience.