Australasia's Top BMC Remedy VAR Adds Kinetic Data's BMC-certified Software to Its Service Management Portfolio

Planwell Technology expands service management offering to its BMC customers; augments Kinetic Data’s presence Down Under.

ST. PAUL, Minn. and ST. LEONARDS, NSW—Oct. 13, 2008—Kinetic Data (, the leading provider of third-party business service management (BSM) tools for the BMC Remedy Action Request (AR) System platform, today announced that Planwell Technology, the largest provider of BMC Remedy products in the Australasia marketplace, is now offering Kinetic Data’s suite of service management products to its BMC clientele. Planwell, a BMC Software Elite Solution Provider, has customers in approximately 90 percent of the BMC market in ANZ.

Kinetic Data software applications enable enterprises to align business practices with BMC beyond the IT department, leveraging their investment throughout the entire enterprise. The company is widely recognized as a champion for ITIL® best practices for its catalog of BMC-native products, which includes:

  • Kinetic Request – the only request management portal software that lets nontechnical people design and automatically manage their own processes and approvals for internal service and equipment requests, without relying on IT.
  • Kinetic Survey – the only Web-based survey management software that’s totally embedded in BMC Remedy feedback workflow. It’s rules-based and context-sensitive to ensure meaningful, actionable, and timely feedback for making better decisions.

“We cater to the global enterprises that have adopted BMC’s world-class IT service management (ITSM) capabilities,” stated Matthew Barnier, CEO of Planwell. “Kinetic Data’s BSM tools are also world-class and boost the value of our customers’ investments. And they’re extremely simple to integrate.”

“We are thrilled to have the Asia-Pacific region’s top BMC Remedy reseller join the Kinetic Data partner program,” stated Unus Gaffoor, director of the international division of Kinetic Data. “It validates the significance of our product line for customers worldwide and reinforces our continuing commitment to BMC customers Down Under.”

Kinetic Data’s partner program continues to gain recognition by the world’s leading BMC resellers and systems integrators as a key component for achieving their growth objectives.

About Planwell Technology

Planwell was established in 1991 and has offices across the Asia-Pacific region. With more than 200 customers and 150 employees, Planwell offers all aspects of ITSM and BSM software and servicers to mid-tier and enterprise-level organizations. A range of methodologies has been developed, including VALUE, Planwell’s underpinning architecture for the assessment, delivery, and ongoing alignment of its clients’ ITSM and BSM infrastructure. For more information, go to

About Kinetic Data, Inc.

Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world, offering the most extensive portfolio of third-party, “built on BMC Remedy,” packaged applications available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data has helped over 200 Fortune 500 and government customers—including General Mills, Avon, Intel, 3M, and the U.S. Department of Transportation—implement BSM and service delivery management (SDM) applications aligned with ITIL best practices. In 2009, at the World Wide Remedy User Group (WWRUG09), Kinetic Data was named “Innovator of the Year” by an independent group of BMC Remedy users. The company serves customers out of its headquarters in St. Paul, Minn.; offices in Sydney, Australia; and through a network of leading BMC Remedy reseller partners. For more information, go to

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