Kinetic Data to Demonstrate New Software That Increases the Efficiency and Speed-of-Deployment for Service Delivery and Support

Products allow for an incremental approach in both collaboration and automation, leading to realized benefits almost immediately

ST. PAUL, Minn. (October 17, 2014) — Kinetic Data, developer of innovative enterprise request management and business process workflow software, is showcasing new versions of its Kinetic Task and Kinetic Response products at the FUSION 14 conference at Gaylord National Resort in Washington, D.C..

"IT departments are struggling to keep up with the service needs of their organizations," said Kelly Heikkila, Kinetic Data’s director of products. "The idea that 'rip and replace' is the only option to respond to these needs is simply not acceptable. We’re constantly pushing ourselves to find better, more efficient ways to solve these problems for our customers. Kinetic Task and Kinetic Response were both built with this philosophy at their core."

Kinetic Task 4.0 lets companies bypass lengthy and complex projects to replace decentralized business process automation and inadequate service delivery projects. Its advanced automation engine, with an open architecture, enables full integration of workflow processes between virtually any enterprise application without making major infrastructure changes.

Coupled with service request portal software, Kinetic Task enables organizations to implement an enterprise request management (ERM) strategy. Taking an incremental approach to ERM using Kinetic Data tools, companies can begin to see benefits in 30-60 days. For other workflow automations, the benefits can be realized almost immediately.

Platform-agnostic, Kinetic Task communicates using common protocols with virtually any enterprise application, such as ERP, human resources, ERM, and ITSM platforms. It provides a non-proprietary approach for centralized business process automation and service delivery management.

Kinetic Response is a virtual war room tool focused on collaborative multi-vendor incident management. Stakeholders can assemble and share information online to more quickly solve complex problems. It reduces time-to-resolution and increases visibility for issues common to IT organizations, service providers, ISPs/cloud hosting providers, and others. The application is available as both a hosted and an on-premise solution, allowing customers to reduce their mean time to resolution almost immediately.

About Kinetic Data(
Kinetic Data has helped hundreds of Fortune 500 and government customers—including General Mills, Avon, Intel, 3M and the U.S. Department of Transportation—implement integrated workflow systems, including enterprise request management (ERM) systems with centralized portals. Kinetic Data has been recognized with numerous awards for its superior products and support. The company serves customers from its headquarters in St. Paul, Minn., offices in Sydney, Australia, and through a network of reseller partners. For more information, visit