Kinetic Data Doubles Annual Product Revenue in a Tough Business Climate

Developer of BSM tools built on BMC Remedy cites growth fueled by must-have product innovations and significant growth of partner network.

ST. PAUL, Minn.—Jan. 19, 2009—Kinetic Data (, the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced results for the fiscal year ending Dec. 31, 2008. Company product revenues increased more than 100 percent over 2007. These results continue a trend of doubling year-over-year revenues that started in 2003.

“We owe much of our success to our partners,” stated John Sundberg, president of Kinetic Data. “The BMC reseller community has been incredibly enthusiastic about our products—even more than we could have imagined. The fact that we could exceed revenue expectations when the economy and most businesses’ results are down is a real boost for us as a company.”

Innovative products attracted BMC resellers across the globe.

Kinetic Data was founded in 1998 as an IT consulting services firm providing custom application development to BMC Remedy customers. In 2004, the company launched its first product—Kinetic Survey—in response to customer demands for survey management functionality that went beyond their IT departments. The next two years saw the addition of two new products, and by 2006, the company’s transition from services organization to software developer was complete. In the wake of this evolution, a partner program was implemented that has been embraced by leading BMC resellers across the globe.

Kinetic Data software applications are built on the BMC Remedy AR System platform and require no separate management system or integration effort. The applications enable BMC customers to leverage their IT investment throughout the entire enterprise.

Kinetic Request is the only request management portal software that lets nontechnical personnel design and automatically manage their own processes and approvals for internal service and equipment requests, without relying on IT. Kinetic Survey is the only process-driven survey management software built on BMC Remedy; and Kinetic Calendar is the only actionable online calendar tool built on BMC Remedy. The software may be used in any part of an organization that fulfills service requests—including IT, HR, facilities and other service-delivery-oriented groups.

About Kinetic Data, Inc.

Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world, offering the most extensive portfolio of third-party, “built on BMC Remedy,” packaged applications available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data has helped over 200 Fortune 500 and government customers—including General Mills, Avon, Intel, 3M, and the U.S. Department of Transportation—implement BSM and service delivery management (SDM) applications aligned with ITIL best practices. In 2009, at the World Wide Remedy User Group (WWRUG09), Kinetic Data was named “Innovator of the Year” by an independent group of BMC Remedy users. The company serves customers out of its headquarters in St. Paul, Minn.; offices in Sydney, Australia; and through a network of leading BMC Remedy reseller partners. For more information, go to

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