Kinetic Data’s Request Management Tool Offers Unmatched Flexibility for HR Departments Whose Complex Needs Go Beyond the Limited Capabilities of “Off the Shelf” Products

Vendor brings game-changing software to annual SHRM event with a self-managed HR portal that allows personnel to save time and gain independence from IT.

SAN DIEGO, Calif.—June 28, 2010—Kinetic Data (, the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced that it will be showcasing an HR service management portal at the 62nd annual SHRM conference, from June 28–30, 2010, in San Diego. Kinetic Request enables HR groups to quickly and easily build self-service portals that accelerate employee onboarding, provisioning, and request approvals. Human Resources employees of all levels will be able to learn about the capabilities of Kinetic Request in booth #3606 in the exhibition hall.

HR departments in large, diverse enterprises are looking to take control of their complex processes and procedures but are hard pressed to find the flexibility they need in typical “out of the box” offerings. Kinetic Request is developed on the BMC Remedy platform, so organizations that already have BMC Remedy IT Help Desk can leverage that investment and easily configure custom HR request portals.

One of the best-known entertainment production companies in Los Angeles—with 6,000 employees—uses Kinetic Request to provide employees with rapid self-service access to authorized applications and critical documentation, without the need for significant IT involvement. Since the original implementation, this company has expanded its use of Kinetic Request beyond automating HR account administration to include tracking of paid-time-off (PTO) information such as bereavement leave and vacations.

The company’s executive director of HR and employee services says this has been a huge time saver. “It’s great—the system automates managerial approval. Each day, employees simply fill out a calendar equipped with a drop-down menu, then the system just takes over and sends the supervisor a ticket for approval. Then it automatically populates the HR ticketing system with a closed or open ticket, depending on the situation. It’s an amazing time-saver and more accurate than what we did before.”

Kinetic Data software applications enable corporations to implement an enterprise-wide service support strategy upon a single architecture—BMC Remedy—allowing visibility and control across all service entities within an organization. The company is widely recognized for its catalog of products, which include service request management, enterprise survey management, problem collaboration and an online calendar tool.

About Kinetic Data, Inc.

Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world, offering the most extensive portfolio of third-party, “built on BMC Remedy,” packaged applications available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data has helped over 200 Fortune 500 and government customers—including General Mills, Avon, Intel, 3M, and the U.S. Department of Transportation—implement BSM and service delivery management (SDM) applications aligned with ITIL best practices. In 2009, at the World Wide Remedy User Group (WWRUG09), Kinetic Data was named “Innovator of the Year” by an independent group of BMC Remedy users. The company serves customers out of its headquarters in St. Paul, Minn.; offices in Sydney, Australia; and through a network of leading BMC Remedy reseller partners. For more information, go to

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