Kinetic Data Partners With Prominent BMC Reseller Online DM, Netting a Swift Sale to Major Mobile Phone Company in Malaysia

Remedy users in Malaysia now have access to and support for Kinetic Data’s service management tools.

ST. PAUL, Minn. and SYDNEY, Australia—April 27, 2010—Kinetic Data (, the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced that it has partnered with Online DM Sdn Bhd, a subsidiary of Green Ocean Corporation Berhad (GOCEAN:MESDAQ). Online is a major reseller of BMC Remedy products with headquarters in Malaysia. Effective immediately, Kinetic Data’s BSM products are available to Online’s customers.

Potential customers are already jumping onboard. Online reports the swift sale of Kinetic Calendar to a major mobile phone company based in Selangor, Malaysia. The mobile phone company was looking for an on-call calendar system to manage resource availability across the entire organization. They chose Kinetic Calendar for its scheduling capabilities, as well as its ability to integrate seamlessly with the existing BMC Remedy system. “Online has many major clients who, as BMC users, will benefit from Kinetic Data’s products,” said Benny Wan, general manager of Online DM. “It bodes very well for our mutual success”.

Kinetic Data software applications enable corporations to implement an enterprise-wide service support strategy upon a single architecture—BMC Remedy—allowing visibility and control across all service entities within an organization. The company is widely recognized as a champion for ITIL® best practices for its catalog of BMC-native products, which include request management, survey management and an online calendar tool.

“Establishing relationships with companies like Online is fundamental to Kinetic Data’s goal of providing a superior customer experience,” said John Sundberg, president of Kinetic Data. “Online brings existing client relationships—not to mention cultural proficiencies—to our partnership from day one.”

Kinetic Data’s partner program is a key component for achieving its growth objectives and continues to gain recognition by the world’s leading BMC resellers and systems integrators.

About Online DM Sdn Bhd

Online DM Sdn Bhd (ODM) is a subsidiary of Green Ocean Corporation Berhad and operates in the Information Communication Technology (ICT) business segment. The ICT’s range of products includes proprietary software and third-party hardware and software. Services provision consists of implementation and integration services for its propriety software solutions, third-party hardware and software solutions, business continuity outsourcing solutions, and business intelligence solutions. For more information, go to

About Kinetic Data, Inc.

Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world, offering the most extensive portfolio of third-party, “built on BMC Remedy,” packaged applications available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data has helped over 200 Fortune 500 and government customers—including General Mills, Avon, Intel, 3M, and the U.S. Department of Transportation—implement BSM and service delivery management (SDM) applications aligned with ITIL best practices. In 2009, at the World Wide Remedy User Group (WWRUG09), Kinetic Data was named “Innovator of the Year” by an independent group of BMC Remedy users. The company serves customers out of its headquarters in St. Paul, Minn.; offices in Sydney, Australia; and through a network of leading BMC Remedy reseller partners. For more information, go to

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