Kinetic Data Has Record-breaking Sales in December and Reports More Than 30 Percent Increase in 2009 Product Revenue

Software vendor fulfills goal to grow through partner program in 2009; looks to further amplify growth with major product release in 2010.

ST. PAUL, Minn.—Feb. 3, 2010—Shrugging off the lingering global economic malaise, Kinetic Data (, the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced a 31 percent increase over 2008 in overall product sales for its fiscal year ending Dec. 31, 2009. The month of December alone exceeded company sales records for combined services and product revenues.

John Sundberg, the company’s president, is optimistic for 2010. “We’ve been true to our commitment to develop products based on customer feedback and establish a partner network to deliver these products,” he said. “To end 2009 with a record-breaking month sets the stage for a really strong year to come.”

The company’s strongest sales were for Kinetic Request, up 26 percent in 2009 compared to the prior year. Kinetic Request is the only request management portal software that lets nontechnical people design and automatically manage their own processes and approvals for internal service and equipment requests, without relying on IT. Sundberg indicated that 2010 will bring a major release of Kinetic Request slated for Q3. The new year also will see continued activity and growth in the company’s partner network, as well as growth via its direct sales force.

For more than a decade, Kinetic Data has been serving Fortune 500 enterprises and federal government agencies by helping them increase the speed and reduce the cost of internal service delivery. The company’s software applications enable enterprises to align business practices with BMC beyond the IT department, creating a self-service culture, as well as leveraging their IT investments throughout the entire enterprise. The company is widely recognized as a champion for ITIL® best practices for its service catalog software and other business service management applications.

Kinetic Data’s partner program has gained recognition by the world’s leading BMC resellers and systems integrators and has given the company presence in key markets including North America, Europe, Australasia, the Middle East and Africa, as well as in emerging markets.

About Kinetic Data, Inc.

Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world, offering the most extensive portfolio of third-party, “built on BMC Remedy,” packaged applications available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data has helped over 200 Fortune 500 and government customers—including General Mills, Avon, Intel, 3M, and the U.S. Department of Transportation—implement BSM and service delivery management (SDM) applications aligned with ITIL best practices. In 2009, at the World Wide Remedy User Group (WWRUG09), Kinetic Data was named “Innovator of the Year” by an independent group of BMC Remedy users. The company serves customers out of its headquarters in St. Paul, Minn.; offices in Sydney, Australia; and through a network of leading BMC Remedy reseller partners. For more information, go to

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