Kinetic Request from Kinetic Data Recognized in Gartner's Critical Capabilities for IT Service Catalog Tools Report

Evaluation considers organizations’ desire to provide self-service assistance to users

ORLANDO, Fla. (June 12, 2014) — Kinetic Data, innovator of centralized enterprise-level request portals for both the automating and performance reporting of service requests, is recognized in Gartner’s recent report "Critical Capabilities for IT Service Catalog" for its service catalog product, Kinetic Request. .

Kinetic Request received an assessment of "Good", the highest assessment given for Product Viability in this report. It is one of seven products evaluated to receive this rating. The research evaluated nine critical capabilities and various weightings of importance.

"As an innovator, we’re focused on meeting the evolving priorities of organizations," said John Sundberg, Kinetic Data’s president. "In this world of big data and performance management, customers not only want their service catalogs to be fully integrated with enterprise applications, they need measurement of their business processes to understand performance norms so they know where they can make improvements in users’ experiences. Kinetic Request is the only product that can do this."

About Kinetic Data(
Kinetic Data has helped hundreds of Fortune 500 and government customers — including General Mills, Avon, Intel, 3M and the U.S. Department of Transportation — implement Enterprise Request Management (ERM), an integrated system with a centralized request portal for automating request management. Kinetic Data has been recognized with numerous awards for its superior products and support. The company serves customers from its headquarters in St. Paul, Minn., offices in Sydney, Australia, and through a network of reseller partners. For more information, visit