$20+ Billion Technology Services Provider Selects Kinetic Data’s Service Request Management Software for Its Largest Customer

Kinetic Request will streamline the request fulfillment process, support 800,000(+) personnel and bring significant savings to both organizations.

ST. PAUL, Minn.—Nov. 10, 2008—Kinetic Data (http://www.kineticdata.com), the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced that Kinetic Request has been chosen by a major global IT services company to address the request management issues of its largest customer. The company, with global headquarters in Plano, Texas, delivers one of the industry's broadest portfolios of IT and business process outsourcing services to corporate and government customers worldwide. Using Kinetic Request, they will implement a system that supports 800,000 users worldwide.

Kinetic Request will streamline the client’s account request management process—as well as provide a substantial cost savings—by completing data validation up front, automatically generating tickets to update its Active Directory and eliminating redundant activities in the existing process. The updated system will provide a transparent view into fulfillment activities within BMC Remedy, enabling access to the status of all requests at all times.

“Our challenge was to replace a service request environment that relied on homegrown software and manual processes, with an automated system that simplified processes and could scale to support hundreds of thousands of users,” stated John Sundberg, CEO of Kinetic Data. “The fact that Kinetic Request is a native BMC Remedy product and can be implemented within a month speaks volumes about the process and fiscal improvements that are possible for these two organizations.”

Kinetic Request is the only request management portal software that lets nontechnical personnel design and automatically manage their own processes and approvals for internal service and equipment requests, without relying on IT. Built on the BMC Remedy AR System platform, Kinetic Request requires no separate management system or integration effort. The software may be used in any part of an organization that fulfills service requests—including IT, HR, facilities and any other service-delivery-oriented groups.
Kinetic Data software applications enable BMC customers to leverage their IT investment throughout the entire enterprise. The company is widely recognized as a champion for ITIL® best practices, using its catalog of BMC Remedy-native products. Other Kinetic Data products include: Kinetic Survey—the only process-driven survey management software built on BMC Remedy; and Kinetic Calendar—the only actionable online calendar tool built on BMC Remedy.

About Kinetic Data, Inc.

Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world. Kinetic Data offers the most extensive portfolio of third-party, “built on BMC Remedy” packaged BSM and service delivery management (SDM) applications available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data has helped 150 Fortune 500 and government customers—including General Mills, Avon, Intel, 3M, and the U.S. Department of Transportation—implement BMC Remedy products aligned with ITIL best practices. The company serves customers out of its headquarters in St. Paul, Minn., offices in Sydney, Australia, and through a network of leading BMC Remedy reseller partners. For more information, go to www.kineticdata.com.

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