2010 “Best Customer Service and Support” Award Distinguishes Kinetic Data as a Standout Among Peers at Annual BMC Remedy User Group

Independent community of BMC Remedy users recognizes vendor for outstanding customer service and support at annual WWRUG Conference.

St. Paul, Minn.—Nov. 18, 2010—Kinetic Data (http://www.kineticdata.com), the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced it has been recognized for outstanding customer service and support by the independent Remedy user group community. The company received the “Best Customer Service and Support” award at the annual World Wide Remedy Users Group (WWRUG) Conference. This follows the company’s “Innovator of the Year” award from the 2009 WWRUG event.

"Kinetic Data has always provided us with exceptional service and a rapid response,” stated Ben Cantatore, Remedy manager at Emerging Health IT. “It’s no surprise that the BMC user community recognizes them as having the best customer service. They certainly deserve the award.”

Kinetic Data provides customer service through its online support center, which consists of forums that enable customers to submit and track the status of issues, questions, and enhancement requests. The forums also give access to frequently asked questions and other product-related discussions. The company also provides phone and email support.

The independently run Remedy User Group conferences bring together BMC Remedy users, partners, and thought leaders to facilitate in-depth technical tutorials and discussions of real-world products and services that can maximize BMC customers’ investments in BMC products. Kinetic Data was a sponsor of WWRUG10, which took place Oct. 18—22, 2010 in Las Vegas. As a participant, the company provided training classes that demonstrated how Kinetic Data tools leverage the value of BMC Remedy throughout the entire enterprise, as well as other valuable content.

Kinetic Data software applications enable corporations to implement an enterprise wide service support strategy upon a single architecture—BMC Remedy—allowing visibility and control across all service entities within an organization. The company is widely recognized for its catalog of products, which include service request management and enterprise survey management, as well as online calendar and problem collaboration tools.

About Kinetic Data, Inc.

Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world, offering the most extensive portfolio of third-party, “built on BMC Remedy,” packaged applications available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data has helped over 200 Fortune 500 and government customers—including General Mills, Avon, Intel, 3M, and the U.S. Department of Transportation—implement BSM and service delivery management (SDM) applications aligned with ITIL best practices. In 2009, at the World Wide Remedy User Group (WWRUG09), Kinetic Data was named “Innovator of the Year” by an independent group of BMC Remedy users. The company serves customers out of its headquarters in St. Paul, Minn.; offices in Sydney, Australia; and through a network of leading BMC Remedy reseller partners. For more information, go to www.kineticdata.com.

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