News


Newsroom

Three pre-built solutions for the Kinetic Platform Announced

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July 24, 2018

ST. PAUL, Minn. July 24, 2018 - Pre-built solutions to solve common team problems like coordinating complexity and having a single-source of process initiation are difficult to build. Almost every team has something unique about their environment or how they do things. "We knew we had to make something that small and medium sized companies could just use" said Kinetic Data CEO John Sundberg "and we wanted to make sure teams could expand when needed."

Kinetic Platform Providing Front-end and Workflow Automation for Cyber and Cloud Solution

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May 15, 2018

ST. PAUL, Minn. May 15, 2018 - B&D Consulting selected the Kinetic Platform for the front-end, workflow, approval and automation portions of their new solution "EPIC2.0"

Kinetic Data Honors Customers with the 2018 Wally Awards

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May 10, 2018

ST. PAUL, Minn. April 10, 2018 - The Kinetic Enthusiasts Group (KEG) Conference was hosted this year at The Saint Paul Hotel. Presentations about the philosophy and direction of the company were hailed as highlights along with the stories that customers told about how they were using Kinetic Data's platform.

Kinetic Data to Host KEG 2018 at the St. Paul Hotel

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April 10, 2018

ST. PAUL, Minn. April 10, 2018 - The Kinetic Enthusiasts Group is gathering again this year in lovely St. Paul. As customers and fans plan to join us for a one-day event solving problems and building solutions.

Kinetic Data to Showcase New Fulfillment Software at BMC Engage 2015

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August 31, 2015

ST. PAUL, Minn. August 31, 2015 - Many organizations use rigid and overly complex fulfillment systems that make it cumbersome for employees to manage service request fulfillment.


Events

Service Management World 2018

Orlando, FL

October 15-17, 2018

Service Management World is the latest step on HDI’s long service management journey. Combining interactive, outcome-oriented education and meaningful networking, Service Management World will explore the strategic and tactical elements of the optimal service management strategy for your IT operation and across the enterprise.

Building Business Capability 2018

San Antonio, TX

November 5-9, 2018

Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.

Kinetic Enthusiasts Group 2019

Minneapolis, MN

March 29- April 3, 2019

Kinetic Enthusiasts Group (or KEG) is our annual user conference. For KEG 2019 we have designed a 5-day schedule allowing attendees to explore the Kinetic Platform at different levels. From solution overviews, customer stories, and product direction discussions to how-to and lab breakouts, KEG 2019 promises to be bigger and better than ever. We’ve also lowered the registration costs, check it out!


Publications

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Approval Essentials

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A guide formed from everything we’ve learned about this commonly used process.

Acceptance, agreement, consensus, and authorization; approval has a lot of meanings and each team and task has unique needs and goals. Most situations, however, require an effective, efficient and repeatable process to obtain, inform, document and perform approvals. The end goal of approval is to provide a standard workflow; conserve resources like time, money, or assets; and to comply with regulation and/or control processes.

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5 Steps to a Better Service Desk

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Service desks; We love them when they help us. And we love to complain about them when they don’t.

“Too slow to answer.” “Too slow to fix my problem.” “Not personable enough.” “Not knowledgeable enough.” The truth is, whether we’re internal or external customers, we have high expectations of service desk personnel. We are often already frustrated (if not totally exasperated) when initiating contact. We have been forced to seek answers or problem resolution and we want our request handled as quickly as possible—a reflection of having become a real-time society with real-time expectations.

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How Enterprise Request Management Improves Process Efficiency While Reducing Security Risks

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How Enterprise Request Management Improves Process Efficiency While Reducing Security Risks

Enterprise request management (ERM) is a service delivery strategy that combines a single intuitive Web portal with a workflow automation software engine to automate and accelerate fulfillment processes across an enterprise. Customers (internal or external) can request any type of service, resource, or equipment, as well as check on the status of pending requests, from a single point of entry.

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How Kinetic Data Products Support Enterprise Request Management

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ERM offers a more efficient and effective model for managing service request business processes than common function-specific approaches.

Enterprise request management (ERM) is a business efficiency strategy that combines an intuitive Web portal interface with integrated business process automation to improve delivery of business services and ensure first-time fulfillment.

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How IT Pros can be Business Heroes

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While being born on the planet Krypton or getting bitten by a radioactive spider aren't realistic, here are three practical ways IT pros can become heroes to the business.

Though IT groups are sometimes criticized for being disconnected from or out of sync with the business (sales, marketing, finance, etc.), IT professionals—like their colleagues in other functional areas—want to be heroes to the organization. No employee or group wants to be seen as a roadblock to business or operational progress. Quite the contrary, most would like to display the agility to leap over financial or technological obstacles; the speed to accelerate cumbersome manual processes; even the foresight to anticipate needs and solve problems before they happen.