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Newsroom

Kinetic Data Announces Kinetic Tech Bar!

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April 11, 2019

ST. PAUL, Minn. April 11, 2019 - Kinetic Data, developer of innovative service and support software, gave attendees at the HDI 2019 conference the first peek at the company’s newest innovation. Corporations are competing for quality employees and as such are addressing common needs to create a great work environment.

Three pre-built solutions for the Kinetic Platform Announced

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July 24, 2018

ST. PAUL, Minn. July 24, 2018 - Pre-built solutions to solve common team problems like coordinating complexity and having a single-source of process initiation are difficult to build. Almost every team has something unique about their environment or how they do things. "We knew we had to make something that small and medium sized companies could just use" said Kinetic Data CEO John Sundberg "and we wanted to make sure teams could expand when needed."

Kinetic Platform Providing Front-end and Workflow Automation for Cyber and Cloud Solution

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May 15, 2018

ST. PAUL, Minn. May 15, 2018 - B&D Consulting selected the Kinetic Platform for the front-end, workflow, approval and automation portions of their new solution "EPIC2.0"

Kinetic Data Honors Customers with the 2018 Wally Awards

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May 10, 2018

ST. PAUL, Minn. April 10, 2018 - The Kinetic Enthusiasts Group (KEG) Conference was hosted this year at The Saint Paul Hotel. Presentations about the philosophy and direction of the company were hailed as highlights along with the stories that customers told about how they were using Kinetic Data's platform.

Kinetic Data to Host KEG 2018 at the St. Paul Hotel

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April 10, 2018

ST. PAUL, Minn. April 10, 2018 - The Kinetic Enthusiasts Group is gathering again this year in lovely St. Paul. As customers and fans plan to join us for a one-day event solving problems and building solutions.


Events

HDI Minnesota Member Appreciation Boat Cruise

Al and Alma's, 2 Water Street, Excelsior, MN 55331

JULY 17, 2019

HDI is The Association for Technical Support Professionals. This event is held annually to reward and thank the local service desk professionals for their service, hard work and dedication!

EDUCAUSE Annual Conference

Chicago, IL

October 14-17, 2019

The EDUCAUSE Annual Conference showcases the best thinking in higher education IT! With the best presenters, the best content, and the best networking, the premier higher ed IT event brings together professionals and technology providers from around the world to share ideas, grow professionally, and discover solutions to today’s challenges.

Service Management World 2019

Orlando, FL

November 11-13, 2019

Brought to you by HDI—the leading events and services organization empowering the technical support and service management industry—Service Management World (SMW) sets the standard for performance improvement at both the organizational and professional levels.

HDI Minnesota's Big Event

Minneapolis, MN

December 5 2019

This is HDI Minnesota's annual banquet to honor and recognize the nominees and winners of the desktop support technician and service desk analyst of the year!


Publications

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Five Steps to a Great Tech Bar

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If your organization is among the just-over-50% still considering implementation, or, you're looking for ideas, here are five key steps for a great tech bar.

Minimizing business user disruption of IT: Instead of an employee having to interrupt an IT staff member with a face-to-face question, the tech bar creates a space designed for that type of interaction. If your organization is among the just-over-50% still considering implementation, or, you're looking for ideas, here are five key steps for a great tech bar.

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3 Hidden Gems of Walk-up Tech Bar Service

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More enterprises are offering employees consumer-like convenience for resolving IT issues.

Whether it's called walk-up service, walk-in service, drop-in service, a "genius bar," or by the most accurate generic term—tech bar—more enterprises are offering employees consumer-like convenience for resolving IT issues. Modeled after offerings like Geek Squad service, Apple's Genius Bar, or Staples' EasyTech, corporate tech bars make it easy for employees to schedule fixes for common IT problems and improve life for their IT pros as well.

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Approval Essentials

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A guide formed from everything we’ve learned about this commonly used process.

Acceptance, agreement, consensus, and authorization; approval has a lot of meanings and each team and task has unique needs and goals. Most situations, however, require an effective, efficient and repeatable process to obtain, inform, document and perform approvals. The end goal of approval is to provide a standard workflow; conserve resources like time, money, or assets; and to comply with regulation and/or control processes.

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5 Steps to a Better Service Desk

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Service desks; We love them when they help us. And we love to complain about them when they don’t.

“Too slow to answer.” “Too slow to fix my problem.” “Not personable enough.” “Not knowledgeable enough.” The truth is, whether we’re internal or external customers, we have high expectations of service desk personnel. We are often already frustrated (if not totally exasperated) when initiating contact. We have been forced to seek answers or problem resolution and we want our request handled as quickly as possible—a reflection of having become a real-time society with real-time expectations.

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How Enterprise Request Management Improves Process Efficiency While Reducing Security Risks

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How Enterprise Request Management Improves Process Efficiency While Reducing Security Risks

Enterprise request management (ERM) is a service delivery strategy that combines a single intuitive Web portal with a workflow automation software engine to automate and accelerate fulfillment processes across an enterprise. Customers (internal or external) can request any type of service, resource, or equipment, as well as check on the status of pending requests, from a single point of entry.