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Handler · Version 1

ServiceNow Object Update

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About

This handler allows you to generically update an existing object in a ServiceNow table by passing an id and the fields/values that should be updated on the object in a JSON body. Using the ServiceNow REST API and basic authentication, a URL and a PUT body are created using the inputted parameters which is then sent to ServiceNow. If the REST call is successful and the included id exists, the handler will complete and return an empty result set.

Configurations
Name Description Sample
username Username/Email of target user.
password Password of the user. *********
server The subdomain of service now the server belongs to (ie. https://instance.service-now.com).
enable_debug_logging Enable debug logging if the value is set to 'Yes'. No
Parameters
Name Description Sample
Error Handling Determine what to return if an error is encountered. Raise Error
Table The name of the table to update the object in (ie. change_request,incident,task,etc). incident
Id The id of the object to update. ea45634c4f5103004491b3728110c7ac
JSON Body The JSON body containing the fields that should be updated. {"short_description": "Changed the description"}
Results
Name Description
Handler Error Message Error message if an error was encountered and Error Handling is set to "Error Message".
Changelog

ServiceNow Object Update V1 (2019-02-31)

  • Update Readme to add Error Handling.

ServiceNow Object Update V1 (2019-01-31)

  • Added full support for NDNF (never drop never fail).

ServiceNow Object Update V1 (2017-09-14)

  • Initial version. See README for details.
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