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Handler · Version 1

ServiceNow Object Retrieve

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About

This handler allows the generic retrieval of a ServiceNow object when given a table and an id. Using the ServiceNow REST API and basic authentication, a URL is built up to retrieve a record from a table by its sys_id. If that REST call successfully finds the record attached to that Id, a JSON representation of the object will be returned as handler results.

Configurations
Name Description Sample
username Username/Email of target user.
password Password of the user. *********
server The subdomain of service now the server belongs to (ie. https://instance.service-now.com).
enable_debug_logging Enable debug logging if the value is set to 'Yes'. No
Parameters
Name Description Sample
Error Handling Determine what to return if an error is encountered. Raise Error
Table The name of the table to retrieve info from (ie. change_request,incident, task,etc). incident
Id The id of the object to retrieve. 85071a1347c12200e0ef563dbb9a71c1
Results
Name Description
Handler Error Message Error message if an error was encountered and Error Handling is set to "Error Message".
Object JSON A JSON representation of the returned ServiceNow object
Changelog

ServiceNow Object Retrieve V1 (2019-02-31)

  • Update Readme to add Error Handling.

ServiceNow Object Retrieve V1 (2019-01-31)

  • Added full support for NDNF (never drop never fail).

ServiceNow Object Retrieve V1 (2017-09-14)

  • Initial version. See README for details.
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